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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Zoom OnePro Annual

irinemh
Newcomer
Newcomer

‎2023-08-23 07:09 AM

 I cleared my past due, and I have no pending. At the moment my plan is not upgraded to the pro level, it is still in basic. I have paid 119,48 E for the annual period, but my account is still not upgraded. I need help because you keep sending me courtesy emails.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-23 09:26 AM

Hi @irinemh welcome to the Zoom Community!

 

Thank you for bringing this to our attention. It seems there might be a discrepancy between your payment and the actual upgrade of your account. Here's what I recommend you do to address this situation: Troubleshooting paid account still showing as basic

 

I hope this helps!

Carla,
Zoom Community Team

 


Carla (she/her/hers)
Zoom Community Team
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