I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you.

I see this is not a new topic, but I cannot find an answer that has actually solved the problem.

I have a Pro account and I bought two licenses so I and another employee could host meetings.  We have two problems:  1) we don't know how she can have a separate identity from me when she hosts or schedules classes, and 2) we cannot host two separate classes (she hosts one and I host another) simultaneously.  This was the whole reason for getting two licenses and is very important.  Do I need to "link" her personal account to my organization in settings?  I need to host two separate meetings on Monday, so I'm pretty desperate to get an answer.

I have tried to resolve this with both Zoom account executives and the Zoom Billing department since late May, 2023 without progress.  First, the original Zoom subscriber/admin for my volunteer organization had volunteered  to be the subscriber and to pay for the annual subscription based on monthly payments since 2020. He recently became ill and was unable to administer the subscription, due to be up for renewal in May, 2023 and asked for relief.  The organization agreed to take over but in discussions with a Zoom accounts executive, there was confusion  about how  the volunteer organization should re-subscribe for 2023-2024.  The organization was advised that the organization's daily use with multiple hosts would be best served by a 7-license subscription (multiple hosts, two factor authentication issues, prevention of Zoom bombing, etc.), despite an already excellent product use and service with the existing one-license account, paying $192 annually.   In May, 2023, I was asked to handle the new the 7-license subscription for those reasons and paid about $1050 for annual subscription.  However, upon review with similar volunteer organizations, it was determined that  we were and are able to carry on daily meetings with different hosts, using a single log-in ID and password.   I discussed this with the Zoom account executive who agreed that a seven-license  subscription was not an improvement over historical Zoom use with one license by my organization despite added cost.  Our organization then requested reversion to the original subscription  with substitution of the original account  ID to my account ID  as a single license. As representative/new admin for the organization,  I have not received help or resolution for this matter, despite about a dozen interactions with Zoom Billing, all by email,  despite my wishes for phone contact.  I can be contacted for the exact email discussions. 

* the original subscription owner/admin has been served with monthly bills in spite of my request that they be submitted to the organization

* the organization is up to date on payments for the ongoing single license account.

* the 7-license account  was never completed for use once we were appraised by Zoom staff that the single license account was still the best set-up for the organization's Zoom account.

* The subscription I paid for was never activated by me for the organization because of the ongoing controversy over licenses

* the organization wants to continue with the original updated single license account from 2020. 

With help from Zoom staff;

* the organization would like to transfer that account from the original subscriber/admin to the organization with with me as the subscriber/admin,

* the organization requests cancellation with credit or reasonable proration of the never-used 7-license subscription.  

I've signed into the website and navigated around my account. I've checked the plan I am on but can't find my renewal date. I've surfed around, and gone to my billing email. It shows a headphone icon and invites me to reach out and Zoom will help. Click that and go to a page of options to make contact. None provide a direct number to call. I find the phone number and call. After a few selections it springs on my to provide my account number. I end the call and find my account number and call back, and enter it. Then it springs on me it wants my zip code. Complete barrier to entry. CRM. Customer rejection management. How, in the UK, would I have a zip code? What am I meant to enter here? UK Post codes are usually 2 letters, number, gap number, letter letter. This is an IMPOSSIBLE demand. Total barrier. So I call through sales and by this point I am fuming. I am cancelling as I do NOT give money or support companies that are not accessible, inclusive and user-friendly

My organisation has active Zoom One Pro and Zoom Webinar accounts, which are active and paid up.  

However, the account type has been downgraded to Basic, and an upcoming webinar with over 250 participants has disappeared.  I am getting no response to emails and I have been on hold to speak with the accounts department via the cited number for 1 hour and 27 minutes so far.

How do I get someone to respond?