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billing & account management

ElenME2023
Newcomer
Newcomer

Pague en mayo mi suscripciĆ³n anual y en julio tenia conferencia planeada y me deshabilitaron el acceso tuve que pagar el mes para poder dar mis conferencias pero ahora me volvieron a cobrar el mes y nadie me resuelve el problema

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

Hi @ElenME2023 

 

Parece que tu suscripciĆ³n se renovĆ³ automĆ”ticamente. Esto sucederĆ” a menos que cancele su plan antes de la fecha de renovaciĆ³n.

 

Si no puede resolver el problema de esta manera, le recomiendo que envƭe una solicitud a Zoom Billing para obtener ayuda. NecesitarƔn acceder a su cuenta para revisarla.

 

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

 

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It sounds like your subscription was automatically renewed. This will happen unless you cancel your plan before the renewal date. 

 

If you are unable to resolve the issue this way, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to review.