Hello,

I need help.

I got charged on my credit card $367.82 from Zoom. but I didn't have even an account in Zoom at that time.

It was an unauthorized payment.

I have tried to contact Zoom and create tickets 2 times about fraud payment. (27-5-2023 and another one at 04-6-2023)

They have specified a ticket system for this issue, meaning many people face the same problem.

I have waited that long but didn't get a single response from Zoom.

Does anyone know how to get a refund from them?

or nobody gets a response from them if create a ticket about unauthorized payment?

Please let me know what can I do.

Thank You

I have an account that have licence, and then i will add user (invite) to that master account. So it will be sub-account from that master account. But it doesn't have license. If i want to pay new license, should I take 1 or 2 license on payment page?  Because my master account already have license.

Hi there

we have an active account, which we just upgraded but we were not able to access the original email address so I changed the email address but stuffed up the email address and now we cannot get back into our active upgraded account. Can someone please help us to access our account, we can't get chat support as it doesn't recognise that we have an account??

sir, 

•  We want a subscription plan on our business account for a minimum batch of 500 members. We searched for a plan but there are sufficient plans for 300 members. So, please send us detailed information about the plans meeting our above requirements ASAP. 
•   Secondly, if we purchase a plan for 300 members at this juncture, can we modify the purchased plan to 500 members ?
• Thirdly, On 1 license how many no. of devices can be connected simultaneously ? do let us know ASAP...

Hello,

I recently changed emails and got rid of my old email which I am no longer receiving emails.

However, on my old email account I was on a Basic Pro plan for Zoom that unfortunately did not transfer to my new email. I don't know how I can transfer without needing to login to the old email (it no longer is active).

or could I just upgrade with my new email and not get double charged?

Thanks

Our HOA has a Pro Zoom account.  The prior treasurer transferred ownership to me.  The prior meeting ID and PassCode that she setup do not work.  She cannot log into Zoom with her prior credentials.  I cannot schedule a meeting greater than 40 minutes.  Zoom says that I am on the Pro plan.  I had a free Zoom plan before the prior treasurer transferred the HOA Pro plan to me.  How do I access the Pro Zoom plan features?  It appears that I am on the free plan.