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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

The invoice shows an incorrect price

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AnnaLikui
Newcomer
Newcomer

‎2023-09-13 02:02 AM

My Zoom One Pro subscription ended on September 12th. I was billed $179.88 to renew my subscription. But in the "Plans and Pricing" section, the Professional plan costs $149.90 per year. Why do they try to charge me more? Can I renew my $149.90 subscription and how do I do it?

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 09:16 AM

Hi @AnnaLikui 

 

Thank you for reaching out to Zoom Community! It sounds like there might be a tax on your invoice. Please see Understanding Your Zoom Invoice.

 

If you still have questions or concerns, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to review.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 09:16 AM

Hi @AnnaLikui 

 

Thank you for reaching out to Zoom Community! It sounds like there might be a tax on your invoice. Please see Understanding Your Zoom Invoice.

 

If you still have questions or concerns, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to review.