Request to clarify the invoice | Community
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Newcomer
September 11, 2023
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Request to clarify the invoice

  • September 11, 2023
  • 1 reply
  • 0 views

Hello!

We have an annual subscription. In June, I was late with the payment, and when I renewed the subscription, I also paid the outstanding amount of $24.98. The accounting department is requesting an invoice for this amount separately. Please, could you assist me with this?

 

Thank you in advance

Best answer by S_K

Hi @Iulia_Gamar 

 

Invoices can be viewed and downloaded from your account. See Viewing your Zoom invoice history for details. 

 

While a separate invoice for an outstanding amount cannot be generated, our Billing team can help you locate the invoice this amount was applied to. You just need to submit a request to Zoom Billing for assistance.

1 reply

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
September 13, 2023

Hi @Iulia_Gamar 

 

Invoices can be viewed and downloaded from your account. See Viewing your Zoom invoice history for details. 

 

While a separate invoice for an outstanding amount cannot be generated, our Billing team can help you locate the invoice this amount was applied to. You just need to submit a request to Zoom Billing for assistance.