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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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  • Resetting your forgotten password
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Billing information

Hello, 

 

can you help me where I can change my address? On my recent billing is still my old address. 

When I click on my Abo, I can only change my payment method, but not my address. 

Thank you. 

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2024-04-10
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2024-04-10
Dom17
By Dom17
• Newcomer

Reuniones recurrentes Plan Business

Hola comunidad, cuento con un plan Business con 10 licencias, mi duda es ¿puedo realizar varias reuniones recurrentes o al mismo tiempo para 300 participantes cada una?

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2024-04-10
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2024-04-10
Rich_72
By Rich_72
• Newcomer

Calls cutting off - need a refund for this month

I have a Zoom One Pro account, but my call this morning with a prospect cut off after 40 minutes. As my plan says, my calls should last up to 30 hours. Seeing that similar things have happened to other Zoom One Pro customers without satisfactory supp... Show more

I have a Zoom One Pro account, but my call this morning with a prospect cut off after 40 minutes.  As my plan says, my calls should last up to 30 hours. 

 

Seeing that similar things have happened to other Zoom One Pro customers without satisfactory support from Zoom, does anybody know a way to get Zoom to help fix this?  If not, does anybody know how to get a refund for any month that my Zoom One Pro account isn't working properly? 

 

Thank you.


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2024-04-05
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2024-04-05
CustomerX
By CustomerX
• Newcomer
reply-icon Latest Reply -  2024-04-10

Resolved! Can not turn off OTP

I am using a macbook to log in to the zoom account using safari. I have tried to turn off OTP and two factor authetication to be able to login without the OTP or two factor auth... However, despite turning off the option from the Advanced > Security ... Show more

I am using a macbook to log in to the zoom account using safari. I have tried to turn off OTP and two factor authetication to be able to login without the OTP or two factor auth... However, despite turning off the option from the Advanced > Security tab, the app will not let me sign in without an otp or two factor... Please help


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2023-10-03
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2023-10-03
soulsensepk
By soulsensepk
• Newcomer
reply-icon Latest Reply -  2024-04-10

Zahlungsmethoden

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bi... Show more

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bitte, kann ich dann hier bezahlen?


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2024-04-10
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2024-04-10
NaLi_1
By NaLi_1
• Newcomer

iam a single user and want to upgrade to pro with 500 members capacity

iam the only user to host the meeting but i need more members capacity in my zoom meeting what can i do

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2024-04-09
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2024-04-09
aonex
By aonex
• Newcomer
reply-icon Latest Reply -  2024-04-09

Identity/authentication deduplicaiton

My Zoom account currently supports username/password and Google Auth as factors of authentication. However, logging in with Google Auth doesn't actually log me into the super admin Zoom account, and its causing a massive headache. Here are some issue... Show more

My Zoom account currently supports username/password and Google Auth as factors of authentication. However, logging in with Google Auth doesn't actually log me into the super admin Zoom account, and its causing a massive headache.

 

Here are some issues this causes:

- I'm randomly signed out of Zoom throughout the day -- if I sign in with a different auth than what I booked a meeting as, then I don't count as the host of that meeting

- Zoom support doesn't recognize 

- I do not have host permissions in meetings if I sign in with Google Auth but the meetings were booked with UN/PW auth

- I now have some meetings booked with both given I had my Calendly hooked up with one auth method and my GCal connected with another

 

Does anyone know how to reconcile the auths so they provide the same experience?


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2024-04-09
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2024-04-09
cpitt96
By cpitt96
• Newcomer

Duplicate Subscriptions

How can I tell if I have two subscriptions? I ordered a new subscription under my entity name but when I sign in it takes me to my other account and I'm not allowed over 40 minutes, which should be with my Pro subscription.

 

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2024-04-09
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2024-04-09
jlang
By jlang
• Newcomer

Duplicate payment

 

I am writing to ask you to contact me to my email because the same invoice was paid twice. The payment was processed twice, once for each credit card I sent. I would like to give all the information via email so please could you contact me? Thank you

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2024-04-02
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2024-04-02
begoña1
By begoña1
• Newcomer
reply-icon Latest Reply -  2024-04-09

How do I connect mutiple zoom accounts

we acquired another company and I'm interested in how we can add the new company to our instance. I have an account (i.e name at company) in both systems but the new company system does not work. I assume google IAM is running into problems with my s... Show more

 

we acquired another company and I'm  interested in how we can add the new company to our instance.  I have an account (i.e name at company) in both systems but the new company system does not work.  I assume google IAM is running into problems with my same email.  How do we bring together the systems?  we need to keep the branding of the new company in the URL . 


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2024-03-27
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2024-03-27
psayles
By psayles
• Newcomer
reply-icon Latest Reply -  2024-04-09
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