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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

receipt (not invoice) for payments

I can see where to get an invoice for my subscription payments. Is it possible to get a receipt?

Posted in Billing & Account Management
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2024-04-30
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2024-04-30
Pegasus
By Pegasus
• Newcomer
reply-icon Latest Reply -  2024-06-05

Historiques des réunions introuvable

Bonjour, j'ai réalisé plusieurs réunions Zoom depuis mon abonnement en 04/24 mais ne les trouve pas dans l'historique "réunions passées"... help ! Merci par avance

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2024-06-05
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2024-06-05
CQFD
By CQFD
• Newcomer

Card Registered

Hi Zoom,

 

i am already got bill on my card for another unknown zoom account,

can you checked that?

 

thx

Posted in Billing & Account Management
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2024-06-05
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2024-06-05
RDR
By RDR
• Newcomer

Need code to delete my account

I have two accounts and want to delete one of them. But when I click on the delete button, a code is required to confirm the operation. But where do I get the code for this?

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2024-06-04
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2024-06-04
bwagner
By bwagner
• Newcomer

I have a paid plan, but it shows as basic

I purchased a pro plan. It shows as a paid account, but it has converted to a Basic Plan from yesterday.. Pls, support me in rectifying the issue.

 

Posted in Billing & Account Management
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2024-06-04
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2024-06-04
kushd1104
By kushd1104
• Newcomer

Resolved! Impossible to change email account

I recently changed my email address and no longer have access to the old one that is attached to my account. When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I... Show more

I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but i am not a Premium user.

Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.


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2022-06-17
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2022-06-17
One343
By One343
• Newcomer
reply-icon Latest Reply -  2024-06-04

How do I reclaim a zoom plan payment i did not approve?

Posted in Billing & Account Management
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2024-06-04
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2024-06-04
Zebib
By Zebib
• Newcomer

Trying to change contact email (not sign in email) and verification code isn't coming

I am trying to change my contact email (not sign in email), but the verification code never comes. I have had the code sent several times yesterday and today, but it never arrives. It isn't going to spam. I have checked the email address I entered fo... Show more

I am trying to change my contact email (not sign in email), but the verification code never comes. I have had the code sent several times yesterday and today, but it never arrives. It isn't going to spam.

 

I have checked the email address I entered for typos, and it looks fine. I also went to an email using the address and just copied and pasted it in and it still didn't work.

 

I don't want to get emails to my main account when people have questions about my webinars! I created this email address specifically for this purpose. 

 

Any ideas about what to do? Are there any other ways to verify a new contact email address? 


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2024-06-04
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2024-06-04
sbkeithrs
By sbkeithrs
• Newcomer

"Account Information" on my invoice is wrong

The "account information" listed is wrong.For some reason programs sometimes pick this up from old saved information.It now reads "Trinity Episcopal Church Sonoma"It should read "Deacon Phina Borgeson" I have no idea how to change this. Show more

The "account information" listed is wrong.

For some reason programs sometimes pick this up from old saved information.

It now reads "Trinity Episcopal Church Sonoma"

It should read "Deacon Phina Borgeson"

 

I have no idea how to change this.

 


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2023-09-05
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2023-09-05
phinaborgeson
By phinaborgeson
• Newcomer
reply-icon Latest Reply -  2024-06-03

Zoom keeps downgrading to itself in an older version

I have manually updated my Zoom to a newer version, but it has gotten to the point where an hour after updating it, it reverts itself back to an older version. I have tried so many times to get rid of Zoom in every way, deleted files, uninstalled it,... Show more

I have manually updated my Zoom to a newer version, but it has gotten to the point where an hour after updating it, it reverts itself back to an older version. I have tried so many times to get rid of Zoom in every way, deleted files, uninstalled it, and looked so deep in my systems, but somehow and someway, Zoom keeps reverting back to an older version that cannot be used at all until it updates.

This is my own personal computer, and it just does this. How can I ensure Zoom stays updated and in the newest version that it needs to be in permanently?


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2024-04-09
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2024-04-09
Daoxin
By Daoxin
• Newcomer
reply-icon Latest Reply -  2024-06-03
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