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Licensed Account Reverts to Basic

92107HD
Newcomer
Newcomer

‎2024-06-07 03:37 PM

We have a user who's account keeps reverting from Licensed to Basic. I don't know when it happens, but it is not instantaneous. Sometimes he is Licensed for a few weeks before it changes. I've seen posts about this before, but did not see any resolution. Any ideas? Can I submit a ticket to Zoom?

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