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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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  • Resetting your forgotten password
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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

How can I change Primary email as I do not have any acces tp prevoius one

Hello everyone...! I want to change my primary e mail. I tried to change but it is pending as they said that approve it from prevoius primary e mail. I do not have the access to the previous one. Kindly let me know how I can resolve this problem with... Show more

Hello everyone...!

I want to change my primary e mail. I tried to change but it is pending as they said that approve it from prevoius primary e mail. I do not have the access to the previous one. Kindly let me know how I can resolve this problem without the 1st one email account.

Thanks.


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2024-06-06
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2024-06-06
Adam05
By Adam05
• Newcomer
reply-icon Latest Reply -  2024-06-06

payment

cancel my subscription renewal and cancel your invoice for the period from May 21 to June 21. I won't pay or use Zoom.

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2024-06-05
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2024-06-05
Julie33
By Julie33
• Newcomer
reply-icon Latest Reply -  2024-06-06

the cost of the account is more than the cost of the plan

Good afternoon Why does "Manage Plans" list the cost of the plan as $12.49, which for a year, for four users ($12.49x4x12) gives a little more than $599, but the bill is $649?

 

Plan Zoom Workspace Pro for 4 users on 1 year

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2024-06-06
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2024-06-06
alexmakeev
By alexmakeev
• Newcomer

Having an alternative host

Hi I have two related questions: 1) I work freelance for a very small charity running workshops. They have paid for me to have a Pro account. I want to be able to make someone else in the team a co-host in case I have technical issues or am unwell. T... Show more

Hi

 

I have two related questions:

 

1) I work freelance for a very small charity running workshops. They have paid for me to have a Pro account. I want to be able to make someone else in the team a co-host in case I have technical issues or am unwell. The person has a Pro account also but our accounts are not linked so it won't let me set her up as an Alternative Host. Is there a way round this?

 

2) I also work for another 3 person organisation. The owner has a Pro account. I want to be able to step in and host their Zoom sessions just one or two months a year. What would be the best way for us to enable this to happen? 

 

Many thanks


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2024-06-06
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2024-06-06
Ali75
By Ali75
• Newcomer

Participation Fee Collection Method

They plan to use ZOOM EVENTS to hold recruitment briefings.on the part of the companies participating as exhibitors on the day of the event.I would like to charge the participation fee from my ZOOM EVENTS account and manage it within my ZOOM EVENTS a... Show more

They plan to use ZOOM EVENTS to hold recruitment briefings.

on the part of the companies participating as exhibitors on the day of the event.
I would like to charge the participation fee from my ZOOM EVENTS account and manage it within my ZOOM EVENTS account, is that possible?


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2024-06-06
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2024-06-06
polaris55
By polaris55
• Newcomer

I have problems with my billings

Mi factura no debe incluir IVA ya que usted es un proveedor extranjero,  necesito saber porque coloca IVA o tiene alguna base

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2024-06-05
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2024-06-05
saramtz
By saramtz
• Newcomer

Resolved! Error with email when signing up

Hi, Can anyone help me with this? I signed up for zoom last night and by mistake entered the wrong email address. They didn't request a verification code for sign up yesterday but this morning I cant seem to access the account without including a ver... Show more

Hi, 

Can anyone help me with this? I signed up for zoom last night and by mistake entered the wrong email address. They didn't request a verification code for sign up yesterday but this morning I cant seem to access the account without including a verification code. I obviously cant get the code as I entered the email address by mistake yesterday. How do I go about changing the registered email address if I don't have access to the account and cant even log in? 

 


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2024-05-28
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2024-05-28
ABAOMS
By ABAOMS
• Newcomer
reply-icon Latest Reply -  2024-06-05

changing email address

I AM IN NEED OF HELP TO CHANGE MY ACCOUNT EMAIL ADDRESS. AS A DISABLED USER I AM FINDING THE LACK OF SUPPORT REGARDING THIS UNACCEPTABLE. MY ACCOUNT IS A PAID ACCOUNT AND DESPITE SUBMITTING A 'TICKET' LAST WEEK I HAVE RECEIVED NO HELP OR RESPONSE WHA... Show more

I AM IN NEED OF HELP TO CHANGE MY ACCOUNT EMAIL ADDRESS. AS A DISABLED USER I AM FINDING THE LACK OF SUPPORT REGARDING THIS UNACCEPTABLE. MY ACCOUNT IS A PAID ACCOUNT AND DESPITE SUBMITTING A 'TICKET' LAST WEEK I HAVE RECEIVED NO HELP OR RESPONSE WHATSOEVER. I DO NOT HAVE ACCESS TO THE OLD EMAIL ADDRESS AND WHEN I ATTEMPTED TO CONTACT SUPPORT, VIA CHATBOT AND PHONE, I AM ADVISED THAT MY 'PAID FOR ACCOUNT' DOES NOT HAVE SUPPORT? REALLY WHY NOT? I AM PAYING FOR THIS SERVICE BY HAVING A PAID FOR ACCOUNT. ZOOM PLEASE DO BETTER AND ASSIST YOUR DISABLED CUSTOMERS.


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2024-06-02
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2024-06-02
AndyRoo3
By AndyRoo3
• Newcomer
reply-icon Latest Reply -  2024-06-05

Resolved! Jahresabo verlängern

Zoom hat mich zweimal aufgefordert, mein Jahresabo zu verlängern, weil ich anderenfalls automatisch in die monatliche Abrechnung rutsche. Leider funktioniert das nicht. Was nun?

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2023-06-19
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2023-06-19
Ringleb
By Ringleb
• Newcomer
reply-icon Latest Reply -  2024-06-05

receipt (not invoice) for payments

I can see where to get an invoice for my subscription payments. Is it possible to get a receipt?

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2024-04-30
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2024-04-30
Pegasus
By Pegasus
• Newcomer
reply-icon Latest Reply -  2024-06-05
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