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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Give cash cek paid rm 300,0000 pos Xpress develever to me

Help me announcement all give cash cek paid rm 300,0000 pos Xpress develever to me my aderees BT, 1 jln Labis lorong pencawang TNB no1 jln kampung Temehil 83700 Yong peng Johor Malaysia and every week transfer money bnk Hong Leong islamic bank accoun... Show more

Help me announcement all give cash cek paid rm 300,0000  pos Xpress develever to me my  aderees BT, 1 jln Labis lorong pencawang TNB no1 jln kampung Temehil 83700 Yong peng Johor Malaysia and every week transfer money bnk Hong Leong islamic bank account no 12801004502


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2024-09-04
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2024-09-04
Mazril
By Mazril
• Newcomer

Setting EST As Default Time zone

Hi!

 

I'm trying to set EST Time Zone asmy default time zone. But it's not even an option in the dropdown menu.

 

How can I do this?

 

PLEASE Help : - )

 

 

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2024-08-20
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2024-08-20
LV888
By LV888
• Newcomer
reply-icon Latest Reply -  2024-09-04

Scheduling

I am unable to see scheduled meetings beyond one month. The tiny calendar window does not let me extend the range beyond October 3. This problem is new since 9/1/24.

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2024-09-03
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2024-09-03
mchuntington
By mchuntington
• Newcomer

What is the time limit for a 2 person call?

Plans & Pricing for Zoom Workplace | Zoom states that Meeting duration is 40 minutes on the free plan. If we click the little i icon it states this limit is just for group (3+ participant) calls. So what is the time limit for a 2 participant call? Th... Show more

Plans & Pricing for Zoom Workplace | Zoom states that Meeting duration is 40 minutes on the free plan. If we click the little i icon it states this limit is just for group (3+ participant) calls.

 

So what is the time limit for a 2 participant call? The page doesn't say.

 

 


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2024-09-03
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2024-09-03
mjwills
By mjwills
• Newcomer

Resolved! cant find 'zoom client'

Hi. I have been asked to download 'zoom client' in order to record a presentation for a convention. but i cant find that option on the zoom web page. what is the equivalent for that?
 

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2024-08-15
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2024-08-15
tamarsh
By tamarsh
• Newcomer
reply-icon Latest Reply -  2024-09-03

incorrectly being told my credit card has expired

i continue to receive a message on my zoom home page that my credit card has expired and it doesn't for several more years. please help. AI chat is a joke, and no other ways to contact customer service.

 

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2024-08-27
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2024-08-27
jimmccoy
By jimmccoy
• Newcomer
reply-icon Latest Reply -  2024-09-03

Resolved! An error with reCAPTCHA occured. Please try again.

Hello all, I have been logging in to Zoom everyday without any issues until yesterday when I used the same account and same password, and it displayed the above error message "An error with reCAPTCHA occured. Please try again.". I can log in using th... Show more

Hello all,

 

I have been logging in to Zoom everyday without any issues until yesterday when I used the same account and same password, and it displayed the above error message "An error with reCAPTCHA occured. Please try again.". 

 

I can log in using the Zoom App without any issues. However, I need to log into the browser version to download video recordings and unable to log in.

 

Any help, please?


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2022-03-11
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2022-03-11
Illidann
By Illidann
• Explorer
reply-icon Latest Reply -  2024-09-03

Error: The user _______ already holds an active account. (1,009) ...when trying to accept an invite

Background: I already have a personal Zoom account using my personal email as my account.I've been sent an invite to join an organization to my personal email. I click on the link to accept the invite.I get the error in the subject line ( 1,009 ).The... Show more

Background:  

 

  1. I already have a personal Zoom account using my personal email as my account.
  2. I've been sent an invite to join an organization to my personal email. 
  3. I click on the link to accept the invite.
  4. I get the error in the subject line (  1,009 ).

The AI support bot is ineffectual to assist.

 

Can someone in Zoom support help me with this?

 

Has anyone ever had this happen to them? 

 

Thanks,


Marcelo


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2024-09-03
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2024-09-03
marcelolopezjr
By marcelolopezjr
• Newcomer
reply-icon Latest Reply -  2024-09-03

Profile Picture

Hello! My zoom profile picture is very small and blurry. I've tried to resize it several different times. My last profile pic was the full size on my zoom meetings when my camera was off but since I've changed the photo, its no longer like that can s... Show more

Hello! My zoom profile picture is very small and blurry. I've tried to resize it several different times. My last profile pic was the full size on my zoom meetings when my camera was off but since I've changed the photo, its no longer like that can someone help???


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2024-09-03
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2024-09-03
elijahstuart24
By elijahstuart24
• Newcomer

Overage of

Hi why am i still being charged over $7000 for storage of recordings? That really absurd!

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2024-09-03
PaulYam
By PaulYam
• Newcomer
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