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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

I just bought another account but i don't receive verification

I just bought another user, but my gmail account is not receiving any emails from zoom. please support me

2023-06-01
|
Posted in Billing & Account Management
Latest Reply 2023-06-01
darrylnyk by darrylnyk • Listener
  • 160 Views
  • 1 replies
  • 0 likes

Upgradation Failure

I have tried to upgrade my zoom account. but it failed. i chatted with a technician, he sent the below msg Thank you for patiently waiting. Based on your Zoom account, the payment you made today, May 26, 2023, was for the invoice INV174464280 for you...

2023-06-01
|
Posted in Billing & Account Management
Arulthangam by Arulthangam • Listener
  • 184 Views
  • 0 replies
  • 0 likes

updating account

I have the same issue as another person from yesterday. I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow...

2023-05-09
|
Posted in Billing & Account Management
Latest Reply 2023-06-01
OscarVDA by OscarVDA • Listener
  • 682 Views
  • 5 replies
  • 1 likes

Payment imformation

  Why iam getting forthy minutes after paying zoom payment

2023-06-01
|
Posted in Billing & Account Management
Latest Reply 2023-06-01
A1thea68 by A1thea68 • Listener
  • 517 Views
  • 1 replies
  • 0 likes

Storage - Basic Plan

I currently downgraded from a Pro account to a Basic Plan but I have some recording stored there from a year ago. What is the max amount of cloud storage that I have with the Basic Plan? Will these go away once my payment lapses in a few days? Thx!

2023-05-31
|
Posted in Billing & Account Management
Latest Reply 2023-06-01
HNeff418 by HNeff418 • Listener
  • 169 Views
  • 1 replies
  • 0 likes

Había cancelado la suscripción y hoy veo que me han cobrado un año nuevamente!!!

2023-02-05
|
Posted in Billing & Account Management
Latest Reply 2023-06-01
jaime1234 by jaime1234 • Listener
  • 453 Views
  • 3 replies
  • 0 likes

account

i have had a paid premium account for a while but now want to go back to the basic free account, can't make that happen. my paid membership is through the 9th of june and i can't even set up a meeting for this week!

2023-05-30
|
Posted in Billing & Account Management
Latest Reply 2023-05-31
sloandoepke by sloandoepke • Listener
  • 253 Views
  • 3 replies
  • 0 likes

Can I have more than 100 attendee without having a business plan?

I want to have more than 100 people at a meeting but I am on the 149/ year plan. I don't want to buy 10 licenses for just me. Is there a work around for this?

2023-05-31
|
Posted in Billing & Account Management
Latest Reply 2023-05-31
Memmy by Memmy • Listener
  • 200 Views
  • 1 replies
  • 0 likes

Signing in

I have a paid subscription to Zoom and somehow cannot get in to my account today. It does not recognize my email address. When I go to Support it asked for 10 digit Zoom meeting number (which I have) But, I do not have the 6 digit profile # and can't...

2023-05-25
|
Posted in Billing & Account Management
Latest Reply 2023-05-31
WholesomeZen12 by WholesomeZen12 • Listener
  • 207 Views
  • 1 replies
  • 0 likes

I paid for it earlier but didn't upgrade to the paid version.

My subscription expired on May 17th, but I paid for a one-year subscription in April. After May 17th, my account was downgraded to the free version. What should I do to request a refund for the payment I made earlier?

2023-05-22
|
Posted in Billing & Account Management
Latest Reply 2023-05-31
mnog by mnog • Listener
  • 458 Views
  • 5 replies
  • 0 likes
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