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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

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Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

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not upgraded to pro.

送金しましたが、プロにアップグレードしていません。

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2024-09-19
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2024-09-19
unknot
By unknot
• Newcomer
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$300 zoom charge

Why did zoom charge me $300 this month, i pay monthly every month 

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2024-09-10
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2024-09-10
OliveriGroup
By OliveriGroup
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-09-19

Adding a Co-host

I'm hosting a training for 2 months. I need to add a co-host and when I've tried it tells me I need to pay for an additional license. I really don't want to pay for a full year for someone who is only going to be an alternative host for two months. I... Show more

I'm hosting a training for 2 months. I need to add a co-host and when I've tried it tells me I need to pay for an additional license. I really don't want to pay for a full year for someone who is only going to be an alternative host for two months. Is there any way I can purchase a 2 month license for someone?


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2024-09-19
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2024-09-19
chelseajay
By chelseajay
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-09-19

live streaming- adminlocked

I want to be able to livestream into a group. I have gone into the settings to change this, but it says admin locked. I am the owner, so I should have complete control. I dont know how to change the settings so it can become unlocked. Can someone ple... Show more

I want to be able to livestream into a group. I have gone into the settings to change this, but it says admin locked. I am the owner, so I should have complete control.  I dont know how to change the settings so it can become unlocked. Can someone please help? 


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2024-09-19
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2024-09-19
bethfred
By bethfred
• Newcomer
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Zoom employee issues

An employee is trying to become a member of my team but can't. She was paying for her own subscription but since we got it as a team, wants to cancel her personal subscription and join the team zoom account. when she cancels her membership she is pay... Show more

An employee is trying to become a member of my team but can't. She was paying for her own subscription but since we got it as a team, wants to cancel her personal subscription and join the team zoom account. when she cancels her membership she is paying for it won't allow her to join our team. How can we get this fixed?


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2024-09-18
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2024-09-18
Ashelie
By Ashelie
• Newcomer
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Meeting Timing

Hi,

 My sessions are not 40 minutes. Please help.

Where is my profile number that support asks for?

Thanks for your help.

 

Janet

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2024-09-17
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2024-09-17
jsigler
By jsigler
• Newcomer
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reply-icon Latest Reply -  2024-09-17

Вход через другие акаунты

Здравствуйте!Почему я не могу войти через аккаунт google? Для входа нажимаю войти через аккаунт google, затем соглашаюсь со входом через аккаунт google, затем просит пароль для входа в zoom, ввожу его, но выходила ошибка, сбросила пароль и попробовал... Show more

Здравствуйте!

Почему я не могу войти через аккаунт google?

Для входа нажимаю войти через аккаунт google, затем соглашаюсь со входом через аккаунт google, затем просит пароль для входа в zoom, ввожу его, но выходила ошибка, сбросила пароль и попробовала заново зайти с помощью акаунта google, но опять ошибка пароля, который я только что сменила.

Зашла не через аккаунт google, а ввела почту и пароль от zoom и только тогда смогла зайти в свой профиль.

На другие сайты через аккаунт google я захожу.


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2024-09-17
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2024-09-17
ЕкатеринаЦ
By ЕкатеринаЦ
• Newcomer
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Resolved! Deleting the credit card information

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

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2022-06-06
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2022-06-06
Kdl-56
By Kdl-56
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-09-16

Warning re Live help on Pro account

I have a Pro account. I had a question, and the bot could not find the answer. I was asked if I want to help from a live technician - and to give my MasterCard for a refundable $2 fee. I did that. The technician (in my case) was quite lame, and knew ... Show more

I have a Pro account. I had a question, and the bot could not find the answer. I was asked if I want to help from a live technician - and to give my MasterCard for a refundable $2 fee. I did that. The technician (in my case) was quite lame, and knew less about Zoom than I do. But guess what - my Master card statement showed not just the $2, but also a $66 charge! These were from something called Just Answer. In their view, by asking a question I subscribed to a MONTHLY subscription to Just Answer. After some fighting they cancelled my subscription (meaning that they did not continue charging me $66 every month - can you imagine?)  After some more fighting, they refunded my original $66.

I looked up Just Answer. They are a complete scam. Be very careful. It turns out (I never knew that) that a Pro account does not qualify us for live help. So if the bot does not have an answer for you, look for an answer elsewhere.  

I don't understand why the Zoom bot sends us to such a disreputable sketchy enterprise. 


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2024-09-10
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2024-09-10
kathy99
By kathy99
• Newcomer
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reply-icon Latest Reply -  2024-09-16

Switching Plans

Company owner signed me up as admin on Workplace Pro.  I am realizing she should have signed me up as an admin on the unlimited calling plan.  If she switches me, will she be charged for the entire year for workplace pro?

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2024-09-16
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2024-09-16
CGreen
By CGreen
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