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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

HOW DO I CANCEL THE UPGRADE TO 500 PARTICIPANTS ?

HOW DO I CANCEL THE UPGRADE TO 500 PARTICIPANTS ? i JUST ORDERED IT TONIGHT AND DON'T KNOW HOW TO CANCEL ? CAN ANYONE HELP ?

2023-02-02
|
Posted in Billing & Account Management
Sungsam by Sungsam • Listener
  • 141 Views
  • 0 replies
  • 0 likes

cancelling the addon for 500 participants

My group doesnt need the extra "seats"

2023-02-02
|
Posted in Billing & Account Management
Sungsam by Sungsam • Listener
  • 145 Views
  • 0 replies
  • 0 likes

Unable to cancel the Professional subscription that was purchased through the App Store

I connected a Zoom One Professional subscription when paying through the App Store, the subscription turned out to be limited due to payment through the App Store. Disconnected in order to switch to the Business tariff with connection via the Zoom we...

2023-02-02
|
Posted in Billing & Account Management
korzh by korzh • Listener
  • 230 Views
  • 0 replies
  • 0 likes

Unable to access email to retrieve verification code

Hi Zoom community. I no longer have access to my Zoom Pro account because it is linked to an email that is no longer accessible. For me to login, zoom is emailing me a verification code which I cannot get. I have my meeting ID. I have not been succes...

2022-04-21
|
Posted in Billing & Account Management
Latest Reply 2023-02-02
CathDBrisbane by CathDBrisbane • Listener
  • 1738 Views
  • 6 replies
  • 0 likes

cancelling subscription/getting refund

Hi I was automatically resubscribed in Jan but do not need another year and have requested a refund but not had any response.

2023-01-13
|
Posted in Billing & Account Management
Latest Reply 2023-02-01
jaho by jaho • Listener
  • 786 Views
  • 5 replies
  • 1 likes

How can I re-add a deleted user?

How can I re-add a deleted user? It is giving a message saying the email is already there even after I have deleted the user account. What are the steps to re assign license with adding account.

2023-02-01
|
Posted in Billing & Account Management
Latest Reply 2023-02-01
DeviM by DeviM • Listener
  • 301 Views
  • 2 replies
  • 0 likes

Resolved! Accidently Canceled Pro Subscription

Hi, I accidentally canceled my Zoom pro account and I want to reactivate it. I tried calling billing but am not getting through. I was already charged an annual fee for this year so I just want to use my subscription. Any advice would be helpful.

2023-01-27
|
Posted in Billing & Account Management
Latest Reply 2023-02-01
MilwaukeeICC by MilwaukeeICC • Listener
  • 354 Views
  • 2 replies
  • 0 likes

I have a paid account: how can I share my licence with a colleague so he can also plan a meeting

Hello, how can I share my licence with a colleague so he can also plan a meeting not including me? Thank you, Caroline

2022-01-14
|
Posted in Billing & Account Management
Latest Reply 2023-02-01
carolinebg13 by carolinebg13 • Listener
  • 6890 Views
  • 7 replies
  • 0 likes

Refund for wrong subscription

Hi, I have created new zoom account today and planed to subscribe pro plan, but accidently put Zoom Event. I have submitted request for cancel and refund.. did anyone has similar case? How can we get refund? Please help me

2023-02-01
|
Posted in Billing & Account Management
alicia_carine by alicia_carine • Listener
  • 172 Views
  • 0 replies
  • 0 likes

How to change automated email when scheduling new Meeting

When I schedule a new meeting and save it, I automatically get a pop up email with the invitation link included. I want to change the email that is being used in the automated email, can someone please tell me how to do this? I have two outlook accou...

2023-01-31
|
Posted in Billing & Account Management
Latest Reply 2023-02-01
Sonshine136 by Sonshine136 • Listener
  • 276 Views
  • 2 replies
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