I inherited a zoom admin account at a new job. I am not a zoom expert... The account type is shown as PRO. It has 5 paid licenses for 5 users in our company all who have the same domain name.  I invited the other employees of the company to the zoom account, everyone has the same email domain name. Some employees had setup paid Zoom accounts with their domain email in the past (not part of the 5 mentioned above). When they accepted the invite those paid accounts show in the organization as basic. If I remove those new accounts that are licensed and they login into them the account shows as licensed. It was my understanding that under these circumstances, those paid accounts invited in would retain the license that they have paid for. What am I missing?

Hello!

We have account with current Business plan and it is locked to Reseller Partner for Billing and plan changes.

Our company should make procurement of Zoom service in accordance with the legislation on procurement. And the winner of the tender are not current Reseller Partner.

How can we unlock our account from current Reseller Partner ?

Zoom support didn't respond to chat and emails. 😞

Hi, I am locked out of the email account which I registered with Zoom.

I have created a new email account to use for Zoom.

I need to make that email change here but my password is invalid.

I can't request a password reset because the rest email will go to my locked email account.

2 days ago, I bought a Zoom one pro plan. After the checkout page, it shows me a message that my transaction is pending. I received an email as below screenshot. 

 
This never happen to me before but this time, and it's already 2 days now and no reply from Zoom team yet. 
We plan to use Zoom during this weekend as we have an online event. Please help me process the transaction.

Thanks in advance.