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No life chat support on a Pro plan

martin_neumann
Newcomer
Newcomer

‎2024-09-15 04:35 PM

I am having an active subscription to a Pro plan and I am making an attempt to contact support via the chatbot. After getting the bot to suggest me to contact a live agent, and selecting support, the bot finally responds:
Unfortunately, your account does not have access to live chat support.

What? There is no support available anymore for a paid Pro license?? Or is that a bug? Please clarify!

Topics:
1 REPLY 1

VA
Community Moderator | Employee
Community Moderator | Employee

‎2024-09-16 07:27 AM

Hi @martin_neumann  and welcome to the Zoom Community! With your Pro plan you are able to submit web tickets to get help from our Tech Support team. You can review the details of your Pro plan support options, as well as submit a web ticket, here.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
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