I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel) | Community
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rajk
Newcomer
November 8, 2025
Question

I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel)

  • November 8, 2025
  • 2 replies
  • 1 view

I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel), ever since I updated my MacOs to Tahoe 26.1. My zoom app is up to date - 6.6.6.67409. Experience has been horrible. I depend on zoom for my business every day. I need this issue fixed ASAP. 

I followed all the steps in support & troubleshooting - I closed all other apps, I restarted, I uninstalled zoom app and reinstalled, I gave full disk access to zoom in my system settings. I don't know what else to do. Please help ASAP.

 

Wondering why I am a paying subscriber when I cannot use my zoom app. I need help today.

    2 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    November 18, 2025

    Hi @rajk, thank you for posting to the Zoom Community!

     

    Our teams investigated video freezing issues affecting some Mac users running macOS Tahoe 26.1 on Zoom version 6.6.6. A fix for this issue was implemented today, November 17, 2025 in version 6.6.10.

     

    Please update your Zoom app to the latest version and check if the issue improves. 

     

    Keep me updated! 

    C
    Newcomer
    Crthomas
    Newcomer
    November 21, 2025

    Carla, I have updated to newest zoom version, followed the same steps, and still having issues with freezing during screen share with macOS Tahoe 26.1. I too am a paid user relying on zoom for my business. This is a major problem. ANY idea when this will be fixed as the recent update did not solve the problem.....

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