Miscategorized when applying for nonprofit discount for our 501c3

[SeanHumphrey]

Hello, 

I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organization's activity." I asked if there was a way to appeal the decision or another person to communicate with and was not given either. 

We definitely DO meet two of the following eligible organization criteria; Providing relief to the poor (by providing housing for persons who would otherwise be homeless) and Promoting human rights (advocating for the safety and survival of a population that suffers from extreme stigma and discrimination due to race, disability, LTGBQ status, and socioeconomic status.

We are a very small nonprofit organization that would greatly benefit from any discounted pricing, and it almost feels as though the stance from Goodstack is that anything to do with HIV must be ineligible.  I understand that guidelines must be followed, but in this case I believe we meet the eligibility criteria Zoom has established and I would very much appreciate being able to clarify our work and categorization. 

Thank you so much for your time; our team has used Zoom for remote board meetings since long before COVID and we very much appreciate the quality of your product. 

Kindly,

Elizabeth Page

[Mandel · Accepted solution]

Hi @SeanHumphrey ,

Welcome to the Zoom Community!

I am sorry to hear that your Goodstack application has been rejected. If you would like to request a review of the rejected application, please refer to the below articles for instructions: 

• My application has been rejected
• How do I request my rejected application to be reviewed?

For a general FAQ about applying for a non-profit discount, please refer to this page.

I hope this helps.

Cheers,
Zoom Community Team

[SeanHumphrey]

Thank you so much - someone from Goodstack reached out to us and reassessed our categorization as Housing and Shelter - which is spot on! We appreciate it SO much and thank Goodstack and Zoom for taking another look. HIV is incurable (so far) but with access to safe housing and healthcare it is no longer necessarily fatal - we can beat it. Thank you for being a part of the path forward!

We started using Zoom for our board meetings long before COVID made it a household item, and we love it (and rely on it!). 🙂

Kindly,

Elizabeth