I am writing to request a refund for the recent payment charged to my corporate credit card.

It appears that my subscription was automatically renewed. However, I no longer require this plan and did not intend to continue the subscription. As this was charged to our corporate card without prior approval, I kindly ask you to cancel the subscription immediately and issue a full refund for the above payment.

Please confirm once the cancellation and refund have been processed.

Thank you for your prompt assistance.

Hello.

I need to use Zoom for online teaching, but i can't even open the file on my laptop, to install it!

After downloading the apk file, when i right click on it, i get the option to open or save.  When i click on open, nothing happens!

Please could somebody help me solve this problem, so that i can finally install Zoom?

Thank you so much!

Marlene

Ps I don't have any other Zoom downloads on my laptop, and i've cleared the cache.  I dunno what else to do!

I tried to log onto my zoom account, it says no account associated with my email. I am the organization account owner. I logged in as another admin and it appears zoom transferred my account owner email to an unknown gmail account. It seems fraudulent, yet without an active account, I spent 20 minutes trying to get through the AI Bot support to access a person. Finally, when talked to a support person, all they said they would do is escalate it and to wait for an email response.

Completely inadequate response by Zoom. I wanted to stay on the support line as I had no other way to contact zoom without an active account. They were unable to reinstate my email and just kept telling me to wait for an email response and then ended the chat. They wouldnt transfer me to technical support, just ended the chat!

How does someone just take over and replace the account owner email?! I found a support article that explains a few ways to change the account owner, and it appears the only way for me or the other admins to not know this happened is if, and I quote from the article, "If the account owner is no longer with the company and you cannot access their email, contact contact Zoom Support to change the owner. You will be required to verify your identity, relationship to the account, and billing information for your request to be considered." There is no way a random gmail account should be able to fake Zoom support to become to account owner! What is Zoom doing??

I should migrate our entire organization off of Zoom.