Buenos dias

Hace unos dias automáticamente se realizó el pago de la cuenta de zoom, el cual no quería que renovara, pero se renovó sin mi autorización, necesito reembolso ya que no utilizo la cuenta de zoom  y tampoco la usare, por favor necesito ayuda, ya que es bastante caro.

Muchas gracias, quedo atento a sus comentarios

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(Good morning

A few days ago the payment was automatically made for the zoom account, which I did not want to renew, but it was renewed without my authorization, I need a refund since I do not use the zoom account and I will not use it either, please I need help, since It's quite expensive.

Thank you very much, I look forward to your comments)

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.

I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?

It is much easy for me to say it in spanish

Quiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuenta

cometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.

Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes.

Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro?

Espero su respuesta

gracias

Ana Maria Lay

anamaria_lay @yahoo.es

+51 941 453 089 Peru

When placing an order of purchasing a Zoom US/Canada phone number, it makes error in processing.

Error message: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

I already contacted Support but no reliable solution.

I need help with this as soon as possible.

Thank you.

Hi, I used Zoom subscription Pro and Cloud. For this month, I am going to cancel Cloud subscription, but my invoice was already made two days ago. I continue to remain Zoom subscription Pro active but I don't need Cloud subscription from now. I haven't paid subscription for this month yet. How can I do? My invoice was charged for Zoom Pro and Cloud. I want to pay Zoom Pro only and to use it now.