Hello,

My other account is currently inaccessible, so I’m posting from a different one to reach the team.
Google Sign-In was disabled, and now I’m completely locked out — I never created a separate Zoom password, so I can’t log in using any other method.

Every help article or chatbot response tells me to “log in” to fix the issue, but that’s exactly what I'm unable to do. I’m now stuck in an endless loop where all recovery or reset options lead back to the same login screen. "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)"

I have already paid for the account and urgently need access restored. Please help. How can I re-enable Google Sign-In or connect me with someone from Zoom Support who can manually unlock my account?

Thank you very much for any assistance — I’d really appreciate help from a moderator or support representative.

Good morning,

I am contacting you regarding a charge related to a Zoom subscription on the credit card of our enterprise. After internal verification, no authorized user has subscribed to or approved this subscription.

We kindly request that you:

Provide all available information regarding the account associated with this charge (Zoom account email address, subscription type, activation date, etc.).

Cancel this subscription and process a refund if the payment is confirmed.

Please the note of the transaction : ZOOM.COM 888-799-9666 +18887999666 US , the 30th september 2025 at UTC 19:10.

Thank you for your assistance. We remain available to provide any additional information if needed.

Best regards

Hello 

I have recently taken over as an Office Manager at a Small Business and I am looking to merge / consolidate the various Workplace Pro accounts into one licence - We only have 5-8 staff each with their own paid accounts some annual some paid monthly but not looking to upgrade for a Business license. 

Can I just increase the licenses on one 'Master' Admin account and then invite the other users? Even though they have already paid for an annual subscription? 

Also is there a way to find out all the users from one  domain? - I fear there maybe former staff members with a rolling subscription and no obvious way of knowing if they have an active paid account or not - Any advice?

Zoom 고객센터 담당자님께.

안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.

해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.
계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다.

기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.

서둘러 조치를 부탁 드립니다. 

감사합니다.

Hello Zoom Customer Support,

I am writing regarding my account *********** and to request a refund for the recent automatic charge on September 19, 2025 for the Zoom Workplace Pro annual plan.

This charge was processed automatically to my credit card despite the fact that I had not decided to continue using that license. I have already deactivated the license in my account and the license has not been used since the renewal. For these reasons, I respectfully request a full refund of the automatic renewal charge.

As a business, I find the automatic one-year renewal and subsequent billing disappointing and not in line with reasonable expectations for subscription handling. I request that you review this matter promptly and process the refund as soon as possible.

Thank you for your attention and assistance.

Sincerely,

Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla