I am having an active subscription to a Pro plan and I am making an attempt to contact support via the chatbot. After getting the bot to suggest me to contact a live agent, and selecting support, the bot finally responds:
Unfortunately, your account does not have access to live chat support.

What? There is no support available anymore for a paid Pro license?? Or is that a bug? Please clarify!

@membership 

I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.
Is it possible to retrieve their recording?

We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. 

Previously shared Zoom recordings can now not be played.

Absolutely at a loss.

All in error and without understanding we were sharing the same account!

I am the owner of my Zoom Pro account. I was able to turn on 2FA today because OTP doesn't work for me. 1st of all, the Zoom verfication emails are no longer reaching me, which is another problem. Do I have to create a 2nd discussion about this issue to figure out how to receive the emails? I receive emails from everyone else just fine. 

Today I was able to turn on 2FA and set it up for SMS authentification which should work for me. However, I am unable to turn OTP off because "turn off" which is beside it is grayed out. It is not clickable. How can I turn OTP off when I can't click "turn off"?

A side comment: I had a horrific experience with Zoom support this week while trying to resolve this issue while I was traveling.I was unable to log in to Zoom at all because of it. I never received the email that was supposedly sent to me so I could approve tech support resolving this issue for me. I had to wait until I came home so I could access my account and do it myself. If I wasn't returning home this week by today, clients would have missed two zoom meeting from me because I couldn't get into my account. I'm helping people who have long Covid in one of the meetings. Zoom support is honestly worthless in my experience.

I had the two zoom accounts under one of Zoom's vendors who are now no longer working with zoom.

My account has been downgraded and all recordings are lost...

How can I continue to keep the same account? (with 500 participants in meetings and also personalized link)

Thank you

Hello folks! I bought a ZOOM F6 and the device is great. The nonsense topic comes from this: The most used device on the planet is ANDROID. Why the heck ZOOM has an app for F8 ,F8N ex, but for F6 no? If there is an option to use some app for Android please let me know. And NO, I will NOT buy an iPad to iPhone. There is even apps for video camera for ZOOM but for F6 nothing, WHY?????>?>

Hi,

First of all, sorry for my English. I'm trying to connect with the admin account but I didn't receive the verification code by email.

I tried my email and check my spams. We never had a problem like this. So how can I join the support for having my billing and ending my subscription.

Thanx