Всем привет! На учетной записи приобретен Профессиональный тариф до 2024 года. Учетную запись заблокировали за нарушение правил использования. Я не понимаю какие правила были нарушены и как снять блокировку. Аппеляция не помогла. Подскажите, как можно снять эту блокировку? 

Hello, I want to suspend my pro plan, how can I do it because the guidelines that appear on the zoom page have not allowed me to do so. Please, if you know how to do it, I would appreciate it. Since 2020, they have deducted money from my credit card and I have not been able to enjoy this plan.

Je viens de me réabonner à zoom pour un an  avec de nouveaux identifiant et mot de passe le 6 septembre

mon abonnement précédent se terminait en juin 2024

on m'avertit que mon abonnement prendra fin dans 60 jours ???!!!

J'ai utilisé une carte de paiement virtuel car je n'admets pas que zoom me réinscrive obligatoirement , en augmentant l'abonnement d'ailleurs!

Que puis-je faire? je ne trouve aucun numéro de téléphone pour régler directement ce problème .

Merci pour votre aide!

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No help so far. I asked for a one week extension while Zoom locates the funds we sent, but no luck. NOT HAPPY

Hello There,

We have 2 pro accounts say "A" & "B".

"A" have been recharged with quantity of 2 users Ignorantly.

"B" Due for recharge in couple of days.

As per my understanding I can assign 1 user (not assigned yet) to another email.

Question:

1. Can I assign 1 unused user of A, to pro license account of B - Yes/No.

2. If Yes - What will happen to another pro user personal zoom id which we are conducting meetings.

3. If No -  If we can cancel the 1 user which is not used does zoom gives the refund.

Please help 

I am locked from my Zoom account because I am not receiving in my phone the 2FA code: I do not know why, but I may have used another phone number a year ago since I stopped using Zoom. I have been able to use another email to create a new account. However, I would like to use my principal email again. The solution would be simple if I could enter my profile without 2FA, something that I have not been able to do for now. How is that done? Otherwise, I would have to request an email from Zoom.

Thanks for your consideration