Something has happened with our Zoom Meeting renewal that also seems to have removed our Zoom Phone licenses at the same time. Because we are being shown as only having a free/basic account I am unable to reach tech support. Any ideas on how to get this rectified. This means our entire phone system is not accessible or manageable.

Hi, I'm trying to add a new user to my account but am getting a pop up that says 'This email address cannot be added to this Zoom account'. I've not come across this before, has anyone else? Do I need to get my new user to change her email address? 

Many thanks!

Kim16

I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either 😞 Now we are completely locked out. I can’t access my super admin account. I can’t contact support via chat because I don’t have a business-level subscription. I can’t submit a new ticket from a personal account because the auto-responder immediately declines it. Phone support is only available during the european time day (or I can’t find the contact info, since I don’t have access to my business account). All I have left is the broken SSO application and an authorized Zoom client on my Mac.I can provide any necessary documents  for my identification, could you please help me urgently restore the service?