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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

adding contacts to use in setting up zoom meeting, they don't appear in invite box

I've added contacts in my profile to use in setting up zoom meeting, they don't appear in invite box when setting up a meeting. Why can't the system recall contacts and/or popular emails of contacts when creating a meeting?

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2024-10-14
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2024-10-14
Dochab
By Dochab
• Newcomer

Resolved! zoom one Pro account pausing

good morning.. I paused my zoom one Pro for 3 months which ends April 27th. How can I extend it for another 3-6 months? Is it possible?   ..thanks for any help resolving  ..it says it will resume automatically on that day. 

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2024-02-28
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2024-02-28
chava3
By chava3
• Newcomer
reply-icon Latest Reply -  2024-10-14

Аннулирование годовой подписки

По ошибке была приобретена годовая подписка Zoom. Помогите аннулировать и отменить подписку

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2024-10-14
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2024-10-14
Христиан
By Христиан
• Newcomer

Remove primary payment method

Hello I could not find an ACTUAL instruction on how to remove primary payment method in the community. Pls help

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2024-06-10
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2024-06-10
Tatiana6
By Tatiana6
• Newcomer
reply-icon Latest Reply -  2024-10-13

Canceling Zoom Pro Account and Payment Reimbursement

I just paid for my zoom account by mistake, I want to cancel this package and get a refund

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2024-06-02
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2024-06-02
CR-TMM
By CR-TMM
• Newcomer
reply-icon Latest Reply -  2024-10-13

Who to call if account has had all licenses removed

Something has happened with our Zoom Meeting renewal that also seems to have removed our Zoom Phone licenses at the same time. Because we are being shown as only having a free/basic account I am unable to reach tech support. Any ideas on how to get t... Show more

Something has happened with our Zoom Meeting renewal that also seems to have removed our Zoom Phone licenses at the same time. Because we are being shown as only having a free/basic account I am unable to reach tech support. Any ideas on how to get this rectified. This means our entire phone system is not accessible or manageable.


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2024-10-13
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2024-10-13
Trumbot
By Trumbot
• Newcomer

Adding a new user

Hi, I'm trying to add a new user to my account but am getting a pop up that says 'This email address cannot be added to this Zoom account'. I've not come across this before, has anyone else? Do I need to get my new user to change her email address? M... Show more

Hi, I'm trying to add a new user to my account but am getting a pop up that says 'This email address cannot be added to this Zoom account'. I've not come across this before, has anyone else? Do I need to get my new user to change her email address? 

Many thanks!

Kim16


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2024-10-06
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2024-10-06
Kim16
By Kim16
• Newcomer
reply-icon Latest Reply -  2024-10-12

money debited but subscription not done

I was purchasing zoom webinar, the desired money was cut from my account but the subscription did not go through.

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2024-10-12
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2024-10-12
Shrey1
By Shrey1
• Newcomer

PROBLEM WITH LARGE MEETING SUBSCRIPTION

I bought Large Meeting Monthly subscription instead of Large Meeting One month Subscription. I do not need the monthly subscription and want to cancel it. How can i do this

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2024-10-12
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2024-10-12
NzukoArochukwu
By NzukoArochukwu
• Newcomer

Urgent, can't reach support. Can't log iin after vanity url change.

I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either  Now... Show more

 

 

I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either 😞 Now we are completely locked out. I can’t access my super admin account. I can’t contact support via chat because I don’t have a business-level subscription. I can’t submit a new ticket from a personal account because the auto-responder immediately declines it. Phone support is only available during the european time day (or I can’t find the contact info, since I don’t have access to my business account). All I have left is the broken SSO application and an authorized Zoom client on my Mac.I can provide any necessary documents  for my identification, could you please help me urgently restore the service? 


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2024-10-08
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2024-10-08
thunger3
By thunger3
• Newcomer
reply-icon Latest Reply -  2024-10-11
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