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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

TRYING TO UPGRADE TO PRO

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NEWMEMBER2
Newcomer
Newcomer

‎2025-03-26 05:56 AM - edited ‎2025-03-26 05:58 AM

I have had the basic plan for a few years and now need to upgrade to the pro plan. I am in the UK and it tells me the plan is £12.99 per month, but when I go to the payment area it is charging me £15.59 as £2.60 tax has been added. I am not VAT registered and have clicked that area to say so. What is this tax for? Is this right? A friend tells me I shouldn't be paying this tax through Zoom UK.  thanks. 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-03-26 08:44 AM

Hello @NEWMEMBER2,

 

Welcome to Zoom Community! You can find more information regarding VAT here: UK VAT.  

 

If you need further assistance, please reach out to Billing by chat.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-03-26 08:44 AM

Hello @NEWMEMBER2,

 

Welcome to Zoom Community! You can find more information regarding VAT here: UK VAT.  

 

If you need further assistance, please reach out to Billing by chat.

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