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Vote now2025-03-19 05:13 AM
I purchased a 1-year subscription to the Zoom Business plan and a 1-year Large Meeting plan for 1,000 participants. However, after testing it right away, I found that it was not accessible from certain countries. Therefore, I immediately canceled both plans. Naturally, less than a day has passed since the subscription. How can I request a refund?
2025-03-19 08:27 AM
Hi @myungsoo,
Welcome to Zoom Community!
I understand that you didn't realize Zoom services were inaccessible in certain countries and are unable to use your new subscription. When you cancel a subscription, the cancellation is effective at the end of the service period.
Please submit a request to the Zoom Billing team (link below) and explain your circumstances to request a refund.
The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.
Cheers!
~S