Business plan and Large Meeting plan subscription refund

[myungsoo]

I purchased a 1-year subscription to the Zoom Business plan and a 1-year Large Meeting plan for 1,000 participants. However, after testing it right away, I found that it was not accessible from certain countries. Therefore, I immediately canceled both plans. Naturally, less than a day has passed since the subscription. How can I request a refund?

[S_K]

Hi @myungsoo,

Welcome to Zoom Community! 

I understand that you didn't realize Zoom services were inaccessible in certain countries and are unable to use your new subscription. When you cancel a subscription, the cancellation is effective at the end of the service period.

Please submit a request to the Zoom Billing team (link below) and explain your circumstances to request a refund. 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub

• Restricted Countries or Regions

Cheers!

~S