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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Changing private account to business account

Hi all,I have a private Zoom Account and now I've started my own business company I would like to transfer the account to a business account so that the costs can be taken in the company.Why a transfer? I would like to keep all the Zoom Meetings that...

2023-04-05
|
Posted in Billing & Account Management
AnnemarieTM by AnnemarieTM • Listener
  • 189 Views
  • 0 replies
  • 0 likes

Temporary Account Upgrade Request for Pro and Basic Accounts

Hello,I hope someone can help me. Here's what it's about: I have a Pro Account. Another person is a member of this account with a Basic Account. Now this person has to hold larger meetings for no more than 4 months, partly in parallel to me. Can I te...

2023-04-05
|
Posted in Billing & Account Management
Silbersalz by Silbersalz • Listener
  • 115 Views
  • 0 replies
  • 0 likes

Invoice inquiries

It looks like a duplicate payment was made to my account in March 2023. Any way to find out?

2023-04-04
|
Posted in Billing & Account Management
권역 by 권역 • Listener
  • 99 Views
  • 0 replies
  • 0 likes

Request to activate the zoom pro upgrade for 2 days

Meanwhile i will activate the same. and will do payment. pls activate it today. its a request.

2023-04-04
|
Posted in Billing & Account Management
Latest Reply 2023-04-04
jesnojackson by jesnojackson • Listener
  • 126 Views
  • 1 replies
  • 0 likes

no option to upgrade version

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options.

2023-02-21
|
Posted in Billing & Account Management
Latest Reply 2023-04-04
leeleemac by leeleemac • Listener
  • 722 Views
  • 10 replies
  • 0 likes

Planning event, purchased 500 participant license but need to exchange for 1000. How?

Purchased the 500 large meeting upgrade, but now realize I will have more participants than estimated and need the 1000 license. Can I somehow upgrade/exchange to the 1000 without forfeiting what I paid for the 500? Or is the $50 I spent on the 500 w...

2023-04-04
|
Posted in Billing & Account Management
Fuglend by Fuglend • Listener
  • 84 Views
  • 0 replies
  • 0 likes

Zoom subscription not renewed inspite of making the payment

Hi,I paid my due invoice for the period ranging from 25th March 2023 to 24th April 2023 on 27th March. In the billing section of my account, I can clearly see that the payment has been received and the invoice has been paid completely and yet, for so...

2023-04-02
|
Posted in Billing & Account Management
Latest Reply 2023-04-04
shalinisingh by shalinisingh • Listener
  • 166 Views
  • 1 replies
  • 0 likes

Keine Bestätigungsmail seit 3 Tagen

HalloIch habe vor 3 Tagen ein One Pro Abo gebucht und sofort dafür Geld überwiesen. Danach wurde ich informiert, dass ich innerhalb 24 Stunden eine Bestätigungsmail der Änderungen bekommen werde. Aber seit 3 Tagen habe ich keine E-Mail bekommen und m...

2023-04-04
|
Posted in Billing & Account Management
Mansur07 by Mansur07 • Listener
  • 84 Views
  • 0 replies
  • 0 likes

Already PAID an annual subscription Zoom Pro, but the account license status is STILL BASIC

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".And then when i click O...

2022-06-22
|
Posted in Billing & Account Management
Latest Reply 2023-04-04
mfebriansyahd by mfebriansyahd • Listener
  • 868 Views
  • 3 replies
  • 2 likes

Paid for pro but only have one license

Hello, My organisation has the Pro version of Zoom. The website says that this allows us to have up to nine licenses. However, we only have one user, and when I try to add another user, it says there are no more licenses available and that I need to ...

2023-04-03
|
Posted in Billing & Account Management
LivingWell by LivingWell • Listener
  • 92 Views
  • 0 replies
  • 0 likes
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