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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Payment issue

Henii2
Newcomer
Newcomer

‎2025-03-23 02:58 AM

I made a mistake in the payment.

I accidentally clicked on an annual subscription.

So, I would like to cancle and request a refund. Please help me.

Topics:
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2 REPLIES 2

Henii2
Newcomer
Newcomer

‎2025-03-23 03:03 AM

Sorry,I made a mistake in the payment.

I accidentally clicked on an annual subscription.

so, I would like to cancel and request a refund. Please help me..

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to Henii2

‎2025-03-25 12:11 PM

Hello @Henii2,

Welcome to the Zoom Community! We're glad to have you here.

We are currently reviewing your Zoom account, and our team will reach out to you directly to provide further assistance.

For now, we appreciate your patience.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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