Unable to login to old zoom account and change subscription

Hello, I recently changed emails and got rid of my old email which I am no longer receiving emails. However, on my old email account I was on a Basic Pro plan for Zoom that unfortunately did not transfer to my new email. I don't know how I can transf...

Recuperación de grabaciones

Zoom me ha bajado de plan premium a básico por no pagar a tiempo. Cómo puedo hacer para recuperar todos las grabaciones de mis reuniones guardadas?, Es posible que pueda recuperarlas pagando la factura vencida y volviendo a suscribirme?

Account Ownership Transferred but Cannot Use

Our HOA has a Pro Zoom account. The prior treasurer transferred ownership to me. The prior meeting ID and PassCode that she setup do not work. She cannot log into Zoom with her prior credentials. I cannot schedule a meeting greater than 40 minutes. Z...

Payment

Hi CommunityI received an email about the payment for our account, it was indicated that it was 06/11/2023 which being received in the UK read 6th November 2023. I did not follow up the email, as this was well in advance of the due date. The annual p...

Changing your e-mail and awaiting confirmation e-mail

I've changed my e-mail address in my profile, then you sign in to previous e-mail address to confirm .Check you must confirm previous sign-in email to confirm this change. Until your new email address is you can still sign in with your previous one. ...

Changing billing currency

I cannot change my currency in my billing information from USD to any other currency (I am in Germany).I see the dropdown menu in my billing settings ,but it cannot be changed. Do you know why and how I change it to another (Euro) currency? Thank you...

Como puedo cambiar la fecha de pago de zoom?

I can't place order for next monthly billing

I might ask your assistance for Zoom billing. I bought a pro package monthly for 2 months ago, then it will be expired today 01.08.2023. So I tried to continue my package as the same but it didn't put me in place order button.

trouble getting downgrade

Hi there, Does anyone have any suggestions on how to get customer support here? For a week and a half I've been trying to downgrade my account. When I finally connected with a support person at day 6, she overcharged me by $200. I emailed her to let ...