Paid for Zoom pro but still basic

[zoomtutor]

On May 26, I paid to upgrade my account from Zoom Basic to Zoom Pro. I have the invoice in my email inbox, and on the Zoom web portal I can see this invoice in my Payment History (Transaction Type: Credit Balance Adjustment), but no where else is there any indication at all that I have Zoom Pro. I have no access to the features, and when I follow the steps online to resolve (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057835 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065302&_ga=2.219133529.1114727551...) it does not work and I cannot change my account to Pro. I do not want to pay again. I emailed Zoom support within days of May 26 and have tried calling and have gotten no support. How might I resolve this issue? I need Zoom Pro as soon as possible - grateful for all the support you can offer!

Thank you!

[Ray_Harwood · Accepted solution]

Have you followed these step to assign your newly purchased license to your user account? See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[mjbenatar]

I see no where in my portal to click “User Management”. Non existent 

[mjbenatar]

I do not see “User Management” anywhere when logged in. 

[lilydahab]

I have the same problem, could solve it? Help!! Thank you! 

[MGSR]

Hello @lilydahab,

Welcome to the Zoom Community! We're glad to have you here.

Apologies for the delayed response. Upon review, we can confirm that the license has been successfully assigned to your account.

If you need further assistance, please let us know.

[MGSR]

Hi @zoomtutor! I wanted to let you know that I’ve marked @Ray_Harwood's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.