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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Problems changing to monthly subscription

My annual subscription elapsed last week on Oct 6th. I now want to start monthly pro. When I click on the monthly option to buy now it takes me to my annual plan with status cancelled. There is no edit button to the right of the plan as online search... Show more

My annual subscription elapsed last week on Oct 6th. I now want to start monthly pro. When I click on the monthly option to buy now it takes me to my annual plan with status cancelled. There is no edit button to the right of the plan as online searches described. Please help.


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2021-10-09
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2021-10-09
johnsty72
By johnsty72
• Newcomer
reply-icon Latest Reply -  2021-10-29

Возврат

Добрый день. Подскажите, как вернуть деньги, случайно оплатила аккаунт на весь год.

 

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2021-10-07
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2021-10-07
AllaZamkovaya
By AllaZamkovaya
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2021-10-29

Zoom Webinar USD79

Been using the Zoom meeting, USD14.99 package. Just terminated the meeting package to subscribe the Zoom Webinar USD79.00 tomorrow. Just realize, will need to use the meeting function. Does Zoom webinar USD79 supports on the meeting function?. Thank ... Show more

Been using the Zoom meeting, USD14.99 package. Just terminated the meeting package to subscribe the Zoom Webinar USD79.00 tomorrow.  Just realize, will need to use the meeting function. 

Does Zoom webinar USD79 supports on the meeting function?. Thank you 


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2021-10-27
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2021-10-27
PAMNC
By PAMNC
• Newcomer
reply-icon Latest Reply -  2021-10-28

Adding a user to my Zoom license

I purchased a Zoom license using my personal email address. I have another email address that I'd like to add but when I do, it tells me that it can only be given the 'basic' status.  I thought I had purchased 5 licenses?

 

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2021-10-28
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2021-10-28
rosske
By rosske
• Newcomer
reply-icon Latest Reply -  2021-10-28

How to remove Vis account without replace with another account?

How to remove a Visa account that joining with my zoom account? I want to remove this Visa account without replace with other payable account and remove all billing information.

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2021-10-27
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2021-10-27
uthumingala
By uthumingala
• Newcomer
reply-icon Latest Reply -  2021-10-28

Resolved! Microsoft Store charges $5.29 to download free Zoom

My laptop had a hardware problem which needed repair, so I was told to send it to the manufacturer. I sent it,and the disk was wiped and the OS was reinstalled. I got the laptop back and went to the Zoom website to re-establish my free Zoom account f... Show more

My laptop had a hardware problem which needed repair, so I was told to send it to the manufacturer.  I sent it,
and the disk was wiped and the OS was reinstalled. I got the laptop back and went to the Zoom website to re-
establish my free Zoom account for a meeting which I needed to attend. Unfortunately a window came up which
identified itself as the Microsoft Store and which charged me $5.29 to get Zoom.  Gee, $5.29 is not free but I had
to attend the meeting so I paid the charge.
The merchant name for the charge on my bank statement was A1010EUSD02, which did not appear related to either Zoom or Microsoft. The bank website detail on the charge reported the Merchant Type as Digital Games and the Category as Entertainment.
I went to the Zoom website just now to look for any mention of a $5.29 fee, and No, the website still says ”SIGN
UP, IT’S FREE”.
If this was a valid Microsoft charge then: 1) it should be mentioned at the Zoom website; and 2) Microsoft should appear as the merchant on the bank statement. So it was illegitimate.
The charge happened before I re-installed my security software, and so the simplest explanation is that I picked up some malware on my laptop before returning to the Zoom website. But how did the malware know to charge for Zoom? Is there some kind of malware which dynamically creates a false storefront based on the user's attempt to do a free download?


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2021-10-26
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2021-10-26
Naggy
By Naggy
• Explorer
reply-icon Latest Reply -  2021-10-27

Webinars no longer working

I have the Pro plan. I had access to webinars, in fact, I had scheduled out several weeks of webinars and now they are just GONE and I am getting a message that is just telling me what a webinar is. As if I don't have this feature anymore. Did the pl... Show more

I have the Pro plan. I had access to webinars, in fact, I had scheduled out several weeks of webinars and now they are just GONE and I am getting a message that is just telling me what a webinar is. As if I don't have this feature anymore.  Did the plans change? How do I get Webinars back? 

thanks

 

Krissy 


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2021-10-27
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2021-10-27
TheKrissyChin
By TheKrissyChin
• Newcomer
reply-icon Latest Reply -  2021-10-27

Payment Error of Zoom Webinar

I would like to buy a Zoom Webinar for 5,000 attendees to watch our live. However, I cannot make the payment successfully during the online payment by using credit card. The following statement shown below:''Error! The system could not process your r... Show more

I would like to buy a Zoom Webinar for 5,000 attendees to watch our live. However, I cannot make the payment successfully during the online payment by using credit card. The following statement shown below:

''Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance.''

Could anyone help me to figure out the problem? THANKS!!!


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2021-10-26
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2021-10-26
Ericaneedshelp
By Ericaneedshelp
• Newcomer
reply-icon Latest Reply -  2021-10-26

Accidentally cancelled my zoom subscription

Hi, 

 

I accidentally click on a link which cancel my zoom subscription, can I re-subscribe in order to retrieve back all my recording and report using back same email address.

 

Please advise urgently

Jojo

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2021-10-26
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2021-10-26
Jojo_lim
By Jojo_lim
• Newcomer
reply-icon Latest Reply -  2021-10-26

Can't Purchase Webinar Add-On

Is anyone having this problem? On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this: Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is n... Show more

Is anyone having this problem?  On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this:

 

Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is null (-1)

 

It's been a few days of this and I really need to get Webinar to set up a meeting for a client.  Ideas?


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2021-10-23
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2021-10-23
pancakeboy
By pancakeboy
• Newcomer
reply-icon Latest Reply -  2021-10-23
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