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2021-10-09 11:57 AM - last edited on 2023-04-06 01:30 PM by Bri
My annual subscription elapsed last week on Oct 6th. I now want to start monthly pro. When I click on the monthly option to buy now it takes me to my annual plan with status cancelled. There is no edit button to the right of the plan as online searches described. Please help.
2021-10-29 01:53 PM
Hey @johnsty72, Changing from annual to monthly -- If you purchased your subscription online, you can change from an annual to a monthly subscription.
Once confirmed, a prorated credit for the remainder of your annual subscription will be produced and applied to your new monthly payment and your future invoices.
If you need to contact our Billing team you can do so by reaching out to Billing by chat.