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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Payment Error of Zoom Webinar

Ericaneedshelp
Newcomer
Newcomer

‎2021-10-26 05:47 AM - last edited on ‎2023-04-06 01:27 PM by Community Moderator | Employee

I would like to buy a Zoom Webinar for 5,000 attendees to watch our live. However, I cannot make the payment successfully during the online payment by using credit card. The following statement shown below:

''Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance.''

Could anyone help me to figure out the problem? THANKS!!!

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-26 02:27 PM

Hi @Ericaneedshelp 

 

I would recommend contacting Zoom Billing or Sales.

 

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

https://support.zoom.us/hc/en-us/requests/new

 

https://explore.zoom.us/en/contactsales/

 

 

 

 

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