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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Contact us for a Zoom Basic license

Hello
I understand that Zoom Basic is available for free, although there are some restrictions.
Can I use Zoom Basic for free at work?

I look forward to your prompt reply.

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2023-04-25
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2023-04-25
5613
By 5613
• Newcomer
reply-icon Latest Reply -  2023-05-01

Transfer the unused amount to another account

I have different zoom accounts. There is an account that I will no longer use, but it has been paid for a year in advance. Is it possible to transfer the unused amount to another account? Payment has always been made from the same card.

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2023-04-25
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2023-04-25
Dzintars1
By Dzintars1
• Newcomer
reply-icon Latest Reply -  2023-05-01

How do I change the password Zoom auto-fills when I Switch Accounts

I have 2 Zoom accounts that I use regularly. These both have the same password. When I switch between them Zoom autofills the password field with some invalid password. I'd like to change the auto-filled field to the actual password as this would mak... Show more

I have 2 Zoom accounts that I use regularly. These both have the same password. When I switch between them Zoom autofills the password field with some invalid password. I'd like to change the auto-filled field to the actual password as this would make switching far easier. 

 

Does anyone know how to do this? I can't find it within Zoom Settings nor in System Preferences on my Mac desktop.


Thank you


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2023-04-30
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2023-04-30
markjrichman
By markjrichman
• Newcomer
reply-icon Latest Reply -  2023-05-01

Cancelling meeting from one account to enable it to be used in another account

One personal account (A) sponsored a meeting with ID # 123 . Account A wanted to close their account as of 4/30/2023 midnight. Thus assuming that meeting id # 123 would be closed as well. So personal account (B) is wanting to open a new meeting takin... Show more

One personal account (A) sponsored a meeting with ID # 123 . Account A wanted to close their account as of 4/30/2023 midnight. Thus assuming that meeting id # 123 would be closed as well.  So personal account (B) is wanting to open a new meeting taking on that ID# 123 to maintain continuity for the elderly attendees to that meeting space.  Account B assumed, once Account A was closed the ID #123 would be closed and the actual number would be available.  

 

Is that true?

Time is of the essence as this meeting # is used on Tuesday/Thursday mornings at 10am EDT

feedback or direction would be greatly appreciated.

***********

 

Sincerely, Kathleen 


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2023-05-01
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2023-05-01
KGEORGENS
By KGEORGENS
• Newcomer
reply-icon Latest Reply -  2023-05-01

cloud recordings

The cloud video recording took place during a paid subscription period. I was unable to save the cloud recording before the end of the paid subscription period and it is now missing.How can I access this cloud recording? Do I need to renew my paid su... Show more

The cloud video recording took place during a paid subscription period. I was unable to save the cloud recording before the end of the paid subscription period and it is now missing.

How can I access this cloud recording? Do I need to renew my paid subscription to get access to my previous cloud record or are there other options?


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2023-03-28
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2023-03-28
Аnna
By Аnna
• Newcomer
reply-icon Latest Reply -  2023-05-01

Resolved! Zoom meeting length

I apologize if this has already been answered. I checked a number of responses in support but none were clear enough. At this time I am a new free user but considering Pro account for longer meetings. The question is this. Assuming I host as a paying... Show more

I apologize if this has already been answered.  I checked a number of responses in support but none were clear enough.  At this time I am a new free user but considering Pro account for longer meetings.  The question is this.  Assuming I host as a paying Pro member are the free accounts that join the meeting bound to their respective 40 minute max?  In other words do all participants of that meeting need to be paying Pro members to attend for longer than 40 min?

 


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2023-04-30
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2023-04-30
Toddster65
By Toddster65
• Explorer
reply-icon Latest Reply -  2023-05-01

ZOOM gift didn't receieve

After recently creating an account on ZOOM, I was prompted to complete a series of six steps, with the understanding that upon successful completion, I would be eligible to receive a gift from Zoom.I am writing to inform you that I have diligently co... Show more

After recently creating an account on ZOOM, I was prompted to complete a series of six steps, with the understanding that upon successful completion, I would be eligible to receive a gift from Zoom.

I am writing to inform you that I have diligently completed each of the required steps, adhering to the instructions provided. However, despite fulfilling the prerequisites, I have not yet received any gift or confirmation of the same.


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2023-05-01
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2023-05-01
Mohamad5
By Mohamad5
• Newcomer

Change email address

How to change email address as I have no access to the email that is registered in ZOOM?

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2023-04-23
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2023-04-23
wing2go
By wing2go
• Newcomer
reply-icon Latest Reply -  2023-05-01

クレジットカード情報完全削除

有料プランから無料プランへ変更したため、それまで利用していたクレジットカードの情報を

完全に削除したいです。(変更ではなく削除)

どなたかご存じでしたら、ご教示ください。

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2023-04-30
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2023-04-30
mappy
By mappy
• Newcomer

Not getting emails from Zoom

Hi, I have a friend who cannot log in to their zoom account because zoom is asking for a one-time passcode that can only be sent to the users email (outlook). We've checked in spam and junk multiple times. The user is not getting any emails from zoom... Show more

Hi, I have a friend who cannot log in to their zoom account because zoom is asking for a one-time passcode that can only be sent to the users email (outlook). We've checked in spam and junk multiple times. The user is not getting any emails from zoom, thus they cannot login because they don't have the passcode. The automated chat was no help. Any thoughts?

 

Thank you,

 

CC


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2023-04-30
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2023-04-30
ccz373
By ccz373
• Newcomer
reply-icon Latest Reply -  2023-04-30
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