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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

ABO Verlängerung

Ich freue mich - wenn mir jemand helfen kann und sage schomal danke!Das Verlängern des Jahre-Abos funktioniert nicht bei mir über die Abo-Verwaltung in meinem Account. Die Laufzeit endet bald und zoom hat mich aufgefordert, zu verlängern. Bei Drücken... Show more

Ich freue mich - wenn mir jemand helfen kann und sage schomal danke!

Das Verlängern des Jahre-Abos funktioniert nicht bei mir über die Abo-Verwaltung in meinem Account. Die Laufzeit endet bald und zoom hat mich aufgefordert, zu verlängern. Bei Drücken des  Bestellbuttons erscheint das weiß/rote Zeichen -dass das nicht geht. (Formular ansonsten vollständig ausgefüllt mit Abo-Wahl, Kreditkarte, Häkchen bei DSGVO/Coocki-Richtlinien...). Habe ich etwas übershen oder ist es der gleiche technische Fehler, wie im letzten Jahr 🙂 ? Was kann ich tun?


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2024-03-18
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2024-03-18
viavalida
By viavalida
• Newcomer
reply-icon Latest Reply -  2025-03-02

buy plan for wrong

Hello,

I buy a pro plan in morning .So,we can see in our profile , these are not active

what I know region 

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2025-02-21
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2025-02-21
krishankant
By krishankant
• Newcomer
reply-icon Latest Reply -  2025-02-28

Unable to sign in zoom account through email and password

It said that your admin has disabled this sign in method. Please contact your admin for assistance signing in

 

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2025-02-23
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2025-02-23
Sherman2
By Sherman2
• Newcomer
reply-icon Latest Reply -  2025-02-28

Resolved! Zoom Sub-Accounts

Hi Zoom community,

 

Our organization currently has Zoom Workplace Pro subscription. Is it possible for us to create sub-accounts?

 

Thank you in advance for your response.

 

 

 

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2025-02-26
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2025-02-26
aflores
By aflores
• Newcomer
reply-icon Latest Reply -  2025-02-27

charged my account after I canceled my subscription

I canceled my subscription exactly one day before it was set to renew, but the following day, I was charged for Zoom again. I canceled once more, only to be informed that I have an unpaid invoice and will lose access to my account. I disputed the cha... Show more

I canceled my subscription exactly one day before it was set to renew, but the following day, I was charged for Zoom again. I canceled once more, only to be informed that I have an unpaid invoice and will lose access to my account. I disputed the charge with my bank and got a refund, but when I tried to contact Zoom, I discovered there is no customer service number to call. It’s ridiculous that the only option is to wait for a long time on chat, only to be disconnected before any resolution. Now, they've sent a request to my bank for a check! What?? I find Zoom frustrating—it's all about pushing their products. I'm done with this app and will never use it again. Their policy of charging accounts even after cancellation is unacceptable. I will be filing a complaint with the Washington Attorney General and will keep you all posted. They cannot treat customers like this.


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2024-10-07
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2024-10-07
mohakakian
By mohakakian
• Newcomer
reply-icon Latest Reply -  2025-02-26

Need Help Canceling Zoom Subscription

Hi everyone,I'm hoping someone in the community might be able to provide some guidance or share their experience with canceling a Zoom subscription.Here's my situation: I've been charged for my Zoom subscription for May 2024 to May 2025, but due to a... Show more

Hi everyone,

I'm hoping someone in the community might be able to provide some guidance or share their experience with canceling a Zoom subscription.

Here's my situation: I've been charged for my Zoom subscription for May 2024 to May 2025, but due to a change in circumstances, my organization will no longer be using the service. I'm wondering if it's possible to terminate the subscription and potentially receive a refund for the unused period.

Has anyone gone through a similar process before? If so, could you please share any tips or advice on how to approach Zoom support with this request? I'd greatly appreciate any insights you can offer.

Thank you in advance for your help!

Best,
LW


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2024-05-25
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2024-05-25
littleworth
By littleworth
• Newcomer
reply-icon Latest Reply -  2025-02-26

Issue with Zoom Pro Subscription Cancellation

Hello Zoom Community,I need help understanding a recent issue with our Zoom Pro subscription. We subscribed to Zoom Pro in December 2024, and our plan was supposed to last for one full year, ending in December 2025. However, we noticed that the statu... Show more

Hello Zoom Community,

I need help understanding a recent issue with our Zoom Pro subscription. We subscribed to Zoom Pro in December 2024, and our plan was supposed to last for one full year, ending in December 2025. However, we noticed that the status was marked as "Cancelled" on January 17, 2025, despite the subscription being active until December 2025.

Has anyone else experienced a similar issue or can offer insight into why this might have happened? We're hoping to resolve this and understand if it was a mistake or if there's something on our account that needs attention.

Thank you in advance for any assistance!

Best regards,
Ferds


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2025-01-20
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2025-01-20
ferdinand2
By ferdinand2
• Newcomer
reply-icon Latest Reply -  2025-02-26

Resolved! Payment not Going Through

Greetings. I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom. I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to m... Show more

Greetings.

 

I'm new to Zoom, switching from other platforms because so many users are most familiar and comfortable with Zoom.

 

I signed up for a new account, which worked as expected, and then attempted to upgrade to a "Pro" account, which I need to make the service useful to me.  However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever.

 

I've checked with my bank.  They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it.

 

I've used multiple browsers and made sure that no blockers or add-ons that could interfere are active.

 

None of the online help options are meaningfully related, the chatbot is totally useless and Zoom apparently won't provide other help options except to paid accounts.  And I can't have a paid account if Zoom won't take my money.

 

Any guidance or suggestions will be appreciated.

 

Thanks.

 

[Edited to correct typo.]


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2021-07-31
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2021-07-31
RedDouglas
By RedDouglas
• Explorer
reply-icon Latest Reply -  2025-02-26

Credit Card Charged

I just spent 40 minutes trying to get through the Zoom system to try and reach support staff but was unable to, Yesterday my credit card was charged by Zoom. I had suspended my account. I don't have students at the moment and I don't need zoom. How c... Show more

I just spent 40 minutes trying to get through the Zoom system to try and reach support staff but was unable to, Yesterday my credit card was charged by Zoom. I had suspended my account. I don't have students at the moment and I don't need zoom. How can I find out why my card was charged?

 


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2025-02-24
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2025-02-24
BKKJ
By BKKJ
• Explorer
reply-icon Latest Reply -  2025-02-26

UK VAT exemption on changing billing details

On trying to change my address and email under billing details and ticking the box to say I am VAT exempt, a message pops up that I am changing my status to non-exempt?? I cannot proceed unless I agree to this so cannot change my details! Anyone else... Show more

On trying to change my address and email under billing details and ticking the box to say I am VAT exempt, a message pops up that I am changing my status to non-exempt??  I cannot proceed unless I agree to this so cannot change my details!  Anyone else found this or ways round it?

Many thanks


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2025-02-20
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2025-02-20
Winnieboy
By Winnieboy
• Newcomer
reply-icon Latest Reply -  2025-02-26
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