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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Unable to allocate our licence to a user

We have a paid licence that we cannot use, as when we try to allocate it to a use it says we have exceeded the number of users. The licence is there we just cannot access it. How do we sort this?

2023-04-20
|
Posted in Billing & Account Management
Latest Reply 2023-05-08
chris_smith by chris_smith • Listener
  • 497 Views
  • 8 replies
  • 0 likes

Zoom upgrade plan error code 200

Hello Team, I have tried upgrade my zoom plan from Basic to Pro plan but facing the bellow error message."The Zoom service is not available in the requested location. (200)"I don't see any post related with this error code.Please help me to solve thi...

2023-04-18
|
Posted in Billing & Account Management
Latest Reply 2023-05-07
HayKimhab by HayKimhab • Listener
  • 304 Views
  • 2 replies
  • 1 likes

What steps do I need to take to Download Zoom on a new computer using my current account

I am trying to download Zoom on my new MacBook Pro and Zoom stated that I do not have administrative privileges. I am using the same login that I used on my old computer. Help Please.

2023-05-05
|
Posted in Billing & Account Management
Latest Reply 2023-05-06
catherineobrien by catherineobrien • Listener
  • 186 Views
  • 1 replies
  • 0 likes

Resolved! Cargo excesivo y no permitió cancelar Y PARA COLMO detuvieron la suscripción

Hola, quisiera saber como pedir el reembolso de una EXCESIVA CANTIDAD de dinero que me cobraron.Al momento de realizar la renovación anual accidentalmente entre las mismas fallas de su página se puso en el pedido 10 veces la misma suscripción a la mi...

2023-03-14
|
Posted in Billing & Account Management
Latest Reply 2023-05-06
kAspiazu2023 by kAspiazu2023 • Listener
  • 240 Views
  • 2 replies
  • 0 likes

Adding User

We recently purchased the Zoom Pro edition for two users. My email is listed as the owner (user 1). I have been attempting to add the second user. Each time I have tried I have received a message that I have no licenses left to add a user, yet mine i...

2023-05-06
|
Posted in Billing & Account Management
Latest Reply 2023-05-06
KristaWinn by KristaWinn • Listener
  • 176 Views
  • 1 replies
  • 0 likes

I want to delete my Account

For terminating my account is a code needed. But i have no code! Deleting can`t confirmed. Please help, thx.

2023-05-05
|
Posted in Billing & Account Management
blablabla123 by blablabla123 • Listener
  • 136 Views
  • 0 replies
  • 0 likes

Continue Subscription

My subscription was stopped. I am having problems paying for my subscription. Could you please help me

2023-05-05
|
Posted in Billing & Account Management
MiriamElena by MiriamElena • Listener
  • 104 Views
  • 0 replies
  • 0 likes

Actualizacion de cuenta

hola, como puedo actualizar mi plan , ya que zoom me degrado a plan básico por falta de pago, después de ello liquide mi factura pendiente, pero mi plan no se actualizo y sigo en básico limitado a 40 minutos de Reunión.al intentar cambiar el plan obv...

2023-04-28
|
Posted in Billing & Account Management
Latest Reply 2023-05-05
construccionocc by construccionocc • Listener
  • 201 Views
  • 1 replies
  • 0 likes

Renovação Automática

Gostaria de saber como vejo se minha cobrança está em renovação automática e como faço para atualizar meu plano já existente caso não esteja.

2023-05-05
|
Posted in Billing & Account Management
Joaovictor by Joaovictor • Listener
  • 154 Views
  • 0 replies
  • 0 likes

Resolved! Cannot change user type

I have one "Zoom One Pro" subscription. And managing three users including myself.When I'm changing one user from Basic to Licensed, I fail to change. Before this attempt, all three users are Basic. Zoom says "You have exceeded the limit of license a...

Hidesuke_0-1683251649813.png Hidesuke_1-1683251874984.png
2023-05-04
|
Posted in Billing & Account Management
Latest Reply 2023-05-05
Hidesuke by Hidesuke • Listener
  • 554 Views
  • 6 replies
  • 0 likes
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