Hi all,

We're currently on the Zoom Business plan with 12 Workplace licenses, primarily to access the Language Interpretation feature, which is essential for our international meetings.

As our active user demand has decreased, we're exploring whether it's possible to reduce the number of paid Business licenses to, for example, 8—without losing access to the Language Interpretation feature.

Could anyone advise whether this is technically and contractually feasible? Alternatively, are there any lower-cost options—such as add-ons with the Pro plan—that still provide access to Language Interpretation?

We’d really appreciate any guidance on how to adjust our plan while keeping this key functionality.

Thanks in advance!

Best, Kirsten

Hello..

I had subscribed to Zoom basic plan using my personal email address while back.  Recently I upgraded to Zoom Pro for my own business.  However, when scheduling meetings, the invite goes from my personal email and not my business email.  Since I use Zoom mainly for business purposes, I would like to transfer the subscription to my business account which means the Pro plan will apply to my business account and the basic plan can continue to be on my personal email.  I do not mind deactivating the basic plan altogether.  I do not wish to pay double.  Can someone please help?

Best regards

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

In article 1.2 of the Terms of Service it says: 

"1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited."

Does this also apply when someone is bad with technology? A teacher of mine has asked me to create a zoom account for her lessons because she finds it difficult. I want to create her account today, so I would know her login info and would probably plan her meetings, so she only has to click on a link to join them.

I subscribed to the Zoom Phone service today ($10/mo). I didn't realize that the account was attached to an old workplace and all my emails went to my former boss and I couldn't figure out how to use the phone service. I ended up having to cancel my subscription, but it doesn't look like I get a refund for it. Since I already paid the money for it, can I get it transferred to another account?

Edit: I called billing to get a refund.