Unable to receive SMS, which is preventing me from logging in

[michaeljin]

I am currently unable to receive the SMS verification code when trying to log in, and the backup security code has expired, which has made it impossible for me to access my account. I would appreciate it if you could provide a solution.

[VanessaVaZoomie · Accepted solution]

Hello! 
Is this your account or a corporate account? Most of the time, this occurs in a Corporate-owned account, and a change is made to the third-party security settings. It occasionally happens to my account when I fail to keep my Okta Fastpass SMS verification updated with the required Okta Password SSO updates that IT sends. 

If you do have a corporate account -- reach out to your IT helpdesk and they can usually get you in and set-up again. If you have a personal account, you can email "***********" to inquire about getting your account unlocked and see if there's anything we can do help you. Sometimes you may have locked yourself out of a personal account, and the amazing Billing team can help verify you and get back in. 

Hope that's helpful. 🙂 Thank you for being a Zoom customer!

[michaeljin]

Hello!

Thank you for your helpful suggestions! I can confirm that I have a personal account.

Could you kindly send the email address to my gmail address at michael9708? It seems the address in your reply was blocked by the system and is displayed as "***********." because invalid HTML was found in the message body. The invalid HTML has been removed. 

I appreciate your assistance and look forward to your response.