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two accounts, need to cancel one

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TurnerTom
Newcomer
Newcomer

‎2023-01-29 01:11 PM - last edited on ‎2023-05-05 10:42 AM by Community Moderator | Employee

Hi,

I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

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Mandel
Community Champion | Employee
Community Champion | Employee
In response to annammawilliams

‎2025-07-08 02:34 AM

Hi @annammawilliams ,

 

Welcome to the Zoom Community!

 

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate and cancel the second account.

 

Thank you,
Zoom Community Team 

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annammawilliams
Newcomer
Newcomer

‎2025-07-07 01:29 AM

Pls cancel one account. I have two accounts

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Mandel
Community Champion | Employee
Community Champion | Employee
In response to annammawilliams

‎2025-07-08 02:34 AM

Hi @annammawilliams ,

 

Welcome to the Zoom Community!

 

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate and cancel the second account.

 

Thank you,
Zoom Community Team 

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-07-18 07:53 AM

Hello @TurnerTom and @annammawilliams,

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact billing.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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