Receiving email notification about subscription

[_edgeeeee]

Hi! I’m wondering why my client is getting a subscription receipt sent to her work email when she signed up with a different email on Zoom. For example, she registered with legal at XYZ (dot) com, but the subscription notification showed up at myname at XYZ (dot) com. I’d really appreciate it if someone from the community could help explain this. Thanks in advance!

[Mandel · Accepted solution]

Hi @_edgeeeee,

Welcome to the Zoom Community!

Please note that the email address used for login may be different from the billing address saved in the account. The latter is used for invoice notifications. So if the account owner has saved your email address in their account, then you are also receiving a copy of all invoices even though you are not the owner of the account.

Also see: Updating your Zoom billing contact

I hope this helps.

Cheers,

Zoom Community Team

[MGSR]

Hi @_edgeeeee! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.