the straight-up truth, served with heart:

[Massdobr]

Hey Zoom team,

I recently moved into this residence and am now using this IP address. I am a disabled student who relies on Zoom daily for both work and school. I have never used my email with Zoom before—this was my first attempt to sign up, and I was unexpectedly blocked before the registration process was even completed. I have not engaged in any misconduct, and it is unfair for my access to be restricted without cause. I respectfully request that you review and clear any restrictions associated with this IP so I can access Zoom immediately, as my education and livelihood depend on it.

I just moved into this house and this is now my home internet. I’m a disabled student, and I rely on Zoom every single day for school and work—it’s literally how I survive right now.

The issue? I just signed up, never even used Zoom with this email before, and I’m being blocked before I can even get started. That’s not just unfair—it’s kinda wild. I haven’t done anything wrong.

If this IP address had issues in the past, it wasn’t me. I’m asking you to clear it up so I can get into Zoom ASAP. My life and education depend on it. Please help.

[Mandel]

Hi @Massdobr ,

Welcome to the Zoom Community!

I have reviewed your email address and can see that it is already a member of a larger Zoom account. Please note that you cannot use the same email address to sign up for more than one account. If you're using an associated domain/the organization’s email address domain (such as @zoom.us), you might also not be able to sign up for a personal account with that email address.

If you still need assistance, can you please specify the error you are receiving? This will help us narrow down the problem and determine the best course of action from here.

Thanks,
Zoom Community Team