cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Preciso de Reembolso

raqbab
Newcomer
Newcomer

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito.

 

Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto. 

 

Por favor, me ajudem. Muito obrigada.
Raquel Barberino

1 REPLY 1

Mandel
Community Champion | Employee
Community Champion | Employee

Hi @raqbab ,

 

Welcome to the Zoom Community!

 

I have reviewed your account and can confirm that you are currently subscribed to an annual plan. Both payments you mentioned are related to the same subscription - one is a prorated charge and the other is the annual renewal fee.

If you would like to change to a monthly Billing cycle, please see the following step-by-step instructions:

 

 

Should you need further assistance, please reach out to Billing by chat or ticket.

 

Cheers,

Zoom Community Team