Preciso de Reembolso

[raqbab]

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito.

Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto. 

Por favor, me ajudem. Muito obrigada.
Raquel Barberino

[Mandel · Accepted solution]

Hi @raqbab ,

Welcome to the Zoom Community!

I have reviewed your account and can confirm that you are currently subscribed to an annual plan. Both payments you mentioned are related to the same subscription - one is a prorated charge and the other is the annual renewal fee.

If you would like to change to a monthly Billing cycle, please see the following step-by-step instructions:

• Changing to a monthly or annual billing cycle

Should you need further assistance, please reach out to Billing by chat or ticket.

Cheers,

Zoom Community Team

[MGSR]

Hi @raqbab! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.