cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Why can't I pay for my international calling package?

李霖
Newcomer
Newcomer

购买国际通话套餐付款不了是怎么回事

1 ACCEPTED SOLUTION

Mandel
Community Champion | Employee
Community Champion | Employee

Hi @李霖 ,

 

It sound like you're having issues processing a payment via credit card or PayPal. Please have a look at the following article to see if the error code you're receiving is part of the list: Error codes for billing 

 

If this doesn't help, please submit a request to Zoom Billing. Our specialists will need to access your account to troubleshoot the error.

 

Cheers!
Zoom Community Team

View solution in original post

2 REPLIES 2

Mandel
Community Champion | Employee
Community Champion | Employee

Hi @李霖 ,

 

It sound like you're having issues processing a payment via credit card or PayPal. Please have a look at the following article to see if the error code you're receiving is part of the list: Error codes for billing 

 

If this doesn't help, please submit a request to Zoom Billing. Our specialists will need to access your account to troubleshoot the error.

 

Cheers!
Zoom Community Team

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @李霖! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?