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Why can't I pay for my international calling package?

李霖
Newcomer
Newcomer

购买国际通话套餐付款不了是怎么回事

1 ACCEPTED SOLUTION

Mandel
Community Champion | Employee
Community Champion | Employee

Hi @李霖 ,

 

It sound like you're having issues processing a payment via credit card or PayPal. Please have a look at the following article to see if the error code you're receiving is part of the list: Error codes for billing 

 

If this doesn't help, please submit a request to Zoom Billing. Our specialists will need to access your account to troubleshoot the error.

 

Cheers!
Zoom Community Team

View solution in original post

2 REPLIES 2

Mandel
Community Champion | Employee
Community Champion | Employee

Hi @李霖 ,

 

It sound like you're having issues processing a payment via credit card or PayPal. Please have a look at the following article to see if the error code you're receiving is part of the list: Error codes for billing 

 

If this doesn't help, please submit a request to Zoom Billing. Our specialists will need to access your account to troubleshoot the error.

 

Cheers!
Zoom Community Team

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @李霖! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.


Mark
Zoom Community Team
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