Mi cuenta no se ha actualizado después de pagar

[Rebagliati]

@soporte

Buenas noches:

El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.

Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

[Consolid]

Hola, a pesar de haber pagado, me siguen cortando a los 40 minutos. 

[Mandel · Accepted solution]

Hi @Consolid ,

Welcome to the Zoom Community! We're glad to have you here.

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic. 

Let us know if this helps or if you need further assistance.

Cheers,
Zoom Community Team

[MGSR]

Hi @Consolid! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.