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Payment Declined

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MPWMST
Newcomer
Newcomer

‎2025-04-17 01:47 PM

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now. 

 

Later I still getting "PAYMENT DECLINED" emails.

 

How can I unscrubscribe from the 3 year plan.

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lancetlc
Zoom Employee
Zoom Employee

‎2025-04-20 05:20 PM

Hey @MPWMST,

 

We suggest you submit a ticket here with the following details so our Support Team can assist further.
 

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lancetlc
Zoom Employee
Zoom Employee

‎2025-04-20 05:20 PM

Hey @MPWMST,

 

We suggest you submit a ticket here with the following details so our Support Team can assist further.
 
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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-07-21 01:14 PM

Hello @MPWMST,

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @lancetlc's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing via chat or ticket.


Mark
Zoom Community Team
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