Payment Declined

[MPWMST]

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now. 

Later I still getting "PAYMENT DECLINED" emails.

How can I unscrubscribe from the 3 year plan.

[lancetlc · Accepted solution]

Hey @MPWMST,

We suggest you submit a ticket here with the following details so our Support Team can assist further.

[MGSR]

Hello @MPWMST,

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @lancetlc's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing via chat or ticket.