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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Billing Issues

I am been billed almost 3 times the amount i agreed for my Pro Package. How can i rectify this

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2023-10-02
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2023-10-02
Godsanointed
By Godsanointed
• Newcomer
reply-icon Latest Reply -  2023-10-09

Zoom Sign in Screen

My sign in screen is always blank. Is there a way to save my user name and password so I don't have to key it in every time I want to sign in? Win 11, Chrome, desktop and/or laptop. All other Apps save this info so you don't have to key it every time... Show more

My sign in screen is always blank. Is there a way to save my user name and password so I don't have to key it in every time I want to sign in? Win 11, Chrome, desktop and/or laptop.  All other Apps save this info so you don't have to key it every time. 

 


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2023-10-08
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2023-10-08
TheronRogers
By TheronRogers
• Participant
reply-icon Latest Reply -  2023-10-09

Cannot Cancel Subscription

Hi, I receive invoices to a particular email address every month, and I would like to cancel that subscription. However, when I log in with the email on the invoice, it is showing that I have the free tier, with no prior invoices. I have had a very h... Show more

Hi,

 
I receive invoices to a particular email address every month, and I would like to cancel that subscription.  However, when I log in with the email on the invoice, it is showing that I have the free tier, with no prior invoices.  I have had a very hard time finding anywhere just to submit a ticket to get this resolved, and frankly, my experience so far has been atrocious.  Can someone please contact me to get this resolved?
 
Thanks
 

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2023-08-31
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2023-08-31
RussF
By RussF
• Newcomer
reply-icon Latest Reply -  2023-10-09

Keine Bestätigungsmail seit 3 Tagen

HalloIch habe vor 3 Tagen ein One Pro Abo gebucht und sofort dafür Geld überwiesen. Danach wurde ich informiert, dass ich innerhalb 24 Stunden eine Bestätigungsmail der Änderungen bekommen werde. Aber seit 3 Tagen habe ich keine E-Mail bekommen und m... Show more

Hallo

Ich habe vor 3 Tagen ein One Pro Abo gebucht und sofort dafür Geld überwiesen. Danach wurde ich informiert, dass ich innerhalb 24 Stunden eine Bestätigungsmail der Änderungen bekommen werde. Aber seit 3 Tagen habe ich keine E-Mail bekommen und mein Konto ist immer noch ein Basis-Konto. Wie lange muss ich noch warten? Ist es zu schwierig, eine Bestätigung zu bekommen, obwohl man die Gebühren schon bezahlt hat?

Ich brauche ein Abo sehr dringend!

Vielen Dank im voraus für die Antwort!


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2023-04-04
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2023-04-04
Mansur07
By Mansur07
• Newcomer
reply-icon Latest Reply -  2023-10-08

Cannot log in as host after being added as user to someone else's account

Hello,I currently have the basic account on Zoom.However, a friend of mine is adding me as a user/member to her pro account.Today, I tried to log in as a host to one of the meetings she had created, but unfortunately I wasn't accepted and had to wait... Show more

Hello,

I currently have the basic account on Zoom.

However, a friend of mine is adding me as a user/member to her pro account.

Today, I tried to log in as a host to one of the meetings she had created, but unfortunately I wasn't accepted and had to wait for her to log in as host.

I did this BEFORE I realized I had to accept the invitation to be user of her account.

Any way, I clear my cache and tried again after accepting the invitation.

I am still receiving the same message, and cannot log in as host.

What can we do for me to become host without her having to make me host every single time?

I'd appreciate your help!

Thank you!


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2023-10-07
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2023-10-07
DorisN
By DorisN
• Newcomer
reply-icon Latest Reply -  2023-10-07

Billing

Hi, I have been trying to get some help with a bill and getting more information. We have been trying to get some clarification as well as getting it adjusted. I have tried emailing and calling and have yet to get assistance. I need someone to call o... Show more

Hi,

 

I have been trying to get some help with a bill and getting more information. We have been trying to get some clarification as well as getting it adjusted. I have tried emailing and calling and have yet to get assistance. I need someone to call or email me so we can get this resolved. Does anyone have a good contact?


Thanks!


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2023-10-06
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2023-10-06
mdurisseau
By mdurisseau
• Newcomer
reply-icon Latest Reply -  2023-10-07

Zoom subscription from the Apple App Store Won’t disappear

I got in touch with Apple to remove the subscription so that I can upgrade and purchase from zoom directly. It still appears in my account and can’t seem to do anything

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2023-10-07
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2023-10-07
Digz
By Digz
• Newcomer
reply-icon Latest Reply -  2023-10-07

Verification code

Hi,I have changed my communication mail address recently as I can't access the mails comming to the mail address that i have used to create my Zoom account.But when I trying to log in to my account still it is sending the verification code to the old... Show more

Hi,

I have changed my communication mail address recently as I can't access the mails comming to the mail address that i have used to create my Zoom account.

But when I trying to log in to my account still it is sending the verification code to the old mail address.

jow can I get the verification code to the communication mail address ?

Thx & Rgds

Himantha

 


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2023-10-05
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2023-10-05
Himantha
By Himantha
• Newcomer
reply-icon Latest Reply -  2023-10-06

irresponsible zoom

I have upgraded my plan from basic to pro and paid Rs1534 to zoom and the money is also debited but zoom didnt start my pro plan. I have tride customer support also but there is no contact no or chatbot or mail id so i dont know whom should I speak w... Show more

I have upgraded my plan from basic to pro and paid Rs1534 to zoom and the money is also debited but zoom didnt start my pro plan. I have tride customer support also but there is no contact no or chatbot or mail id so i dont know whom should I speak with


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2023-10-05
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2023-10-05
vanshika299
By vanshika299
• Newcomer
reply-icon Latest Reply -  2023-10-06

Paid for pro but still showing basic account

Hello, on Monday the 25th of September I paid the new annual plan for Zoom Pro but it didn't upgrated yet. 

What can I do?

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2023-10-05
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2023-10-05
JessRighe
By JessRighe
• Newcomer
reply-icon Latest Reply -  2023-10-05
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