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Paying for monthly for Zoom 1 pro(£12.99pm) but payments are steadily going up ????

Fi2
Newcomer
Newcomer

‎2023-10-12 01:06 AM

Paying for monthly for Zoom 1 pro (quoted as £12.99pm) but payments are steadily going up. Confused as I haven't changed anything in terms of what I'm using. Started at £7.15 for intro offer, in November 2022 went up to :£14.39 for 4 months, in March 23 went up to £15.59 for 2 months, then in MAY 23 to now its £17.80. I'm confused! Does how you pay (credit/debit cards) make a difference to how much they charge? Any advice would be great.

1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-16 12:52 PM

Hi @Fi2!

 

Please contact our billing team directly by submitting a billing ticket: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . Our billing team will have access to your account and subscription information and will be happy to assist you with more information.

 

Thanks!


Carla (she/her/hers)
Zoom Community Team
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