cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Paying for monthly for Zoom 1 pro(£12.99pm) but payments are steadily going up ????

Fi2
Newcomer
Newcomer

‎2023-10-12 01:06 AM

Paying for monthly for Zoom 1 pro (quoted as £12.99pm) but payments are steadily going up. Confused as I haven't changed anything in terms of what I'm using. Started at £7.15 for intro offer, in November 2022 went up to :£14.39 for 4 months, in March 23 went up to £15.59 for 2 months, then in MAY 23 to now its £17.80. I'm confused! Does how you pay (credit/debit cards) make a difference to how much they charge? Any advice would be great.

1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-16 12:52 PM

Hi @Fi2!

 

Please contact our billing team directly by submitting a billing ticket: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . Our billing team will have access to your account and subscription information and will be happy to assist you with more information.

 

Thanks!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?