Payment Onlinebanking

[shgkopfweh]

Hi, I just ordered yesterday the Pro Zoom. There have been trouble by the payment. The windows disapeared for finishing. So I logged in in my Onlinebanking and finished the payment.

Today I have got an Email, that the payment was rejected.

So how can I do now, because I payed the account.

If I start the transaction one more time I would  pay double.

[CarlaA · Accepted solution]

Hi @shgkopfweh, thank you for reaching out via the Zoom Community!

In this case, I would suggest reaching out to our billing team directly for more information. You can do so by following this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. 

I hope this helps!