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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Payment Onlinebanking

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shgkopfweh
Newcomer
Newcomer

‎2023-10-14 02:58 AM

Hi, I just ordered yesterday the Pro Zoom. There have been trouble by the payment. The windows disapeared for finishing. So I logged in in my Onlinebanking and finished the payment.

 

Today I have got an Email, that the payment was rejected.

So how can I do now, because I payed the account.

If I start the transaction one more time I would  pay double.

 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-16 12:43 PM

Hi @shgkopfweh, thank you for reaching out via the Zoom Community!

 

In this case, I would suggest reaching out to our billing team directly for more information. You can do so by following this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. 

 

I hope this helps!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-16 12:43 PM

Hi @shgkopfweh, thank you for reaching out via the Zoom Community!

 

In this case, I would suggest reaching out to our billing team directly for more information. You can do so by following this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. 

 

I hope this helps!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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