Start and end date identical when searching for payment history | Community
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Newcomer
August 30, 2023
Question

Start and end date identical when searching for payment history

  • August 30, 2023
  • 3 replies
  • 0 views

When trying to select the start and end date for the payment and invoice hist

ory, the always the same date appears for both. So no time frame can be selected, only just ONE day.

If you click on the start date and then on the end date ("to") the start date will change to the end date. Not very useful. 

3 replies

S_K
Community Champion | Employee
Community Champion | Employee
August 31, 2023

@FFM 

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

Newcomer
September 29, 2023

I have the same issue.

 

Newcomer
September 29, 2023

I've been fiddling with it and it seems you have to drag across the calendar to select a period within any two month window, then hit 'Search' and it will select invoices within that window. So although I was trying to select a whole financial year, I could only search two months at a time. I got it done, but it was not a neat or quick task!

 

S_K
Community Champion | Employee
Community Champion | Employee
October 16, 2023

@Dolores777  I think this date range limitation has to do with the amount of information that has to be generated depending on the size of the account, but I can't be certain. If you are still having any issues, I recommend submitting a ticket for further assistance. Contact Zoom Support