We have a paid for zoom account, and have many volunteer “admins” who are basically bouncers in our meetings.   I set these people up as admin members of our account.  They log on to zoom as themselves, then claim host once they are in the meeting.   All has been fine until now…

I just added a new volunteer, turns out his zoom email address was associated with a paid account, adding him as an admin on ours, has caused his account and ours to become merged in some ways.  He got an email saying a refund would be forthcoming, 

Help!  Any ideas how to undo this?

Hello, I can't login to my pro account as the email associated with the account no longer exists so I can't receive a verification email. So this means I can't access tech support either. I need to be able to log in so I can change the email associated with the account. Any suggestions thanks?

I currently hold a Zoom Pro License set to expire next February (2024) for a single user.

Recently, while attempting to add another user, I mistakenly acquired a new license. As soon as I realized my error, I promptly canceled the new license. However, since then, Zoom has downgraded all my benefits, even though I have a valid contract in place until February.

This situation has presented significant challenges with my clients as I've lost access to many features. At this time, I have no plans to purchase a new license before February. I need the problem solved.

I already opened a few tickets at the contact center, and had no answer, and worse, when I called, I received a message that my plan can't access this "benefit". 

I create zoom accounts for our users.  I was able to create a new account for an employee. However, when the employee logged in to activate, it indicated her account was locked for 30 minutes. I unlocked the account but have never seen that before. What is the reason for a newly created account to be locked? 

Hello! I stopped using the paid version that I subscribed to at the end of the expiry date, without canceling it, and I continue to receive "payment declined" messages when I canceled the subscription in the meantime. How can I also cancel the payment order? Thankx in advance! 

iPad. running iOS 17.1.1 and Zoom 5.16.10

 I am finding that the ambient sound being suppressed under this setting.

Three weeks ago when I did have the ability to choose ‘ original sound’ from more menu I did not experience this issue. 

How I get back to true original sound being broadcast to my audience??

Hi,

The title sums it up... I've been charged 3 times for a "pro" account (and I have invoices for each payment) and yet my account is a basic one : my meetings ends after 40 mins and can't open a ticket (meaning : I have absolutely no possibility of contact to any customer service). To be fair : I open 2 tickets but they are not being taken into consideration (no one replies nor reads them).

Really not happy (obviously) and wondering about the legality of all this... So I try here to see if I can get some attention