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Whiteboard charge on credit card

Cindercona
Listener

Hello

I cancelled my plan but somehow I was still charged for something called whiteboard - never heard of this and certainly never knowingly subscribed separately - what is this and how can I get my money refunded?

Thanks 

4 REPLIES 4

RN
Zoom Moderator
Zoom Moderator

Hi @Cindercona thank you for your discussion in the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here

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Zoom Community Moderator
he/him/his

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DennisMize
Listener

Ok, thanks. I will contact billing support.

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wyohockey
Listener

This happened to me too!!!   I received an email that said my payment method failed (thankfully!!  I had closed that credit card), and I had cancelled my Zoom account months ago.  But if that hadn't happened I wouldn't have known that I was on the 'free trial' for Whiteboard and would eventually be charged.  Why do they do this?!?!?!

Trusha26
Listener

This happened to me as well. I am not sure why I was charged last year and this year again after cancelled my zoom subscription and got charged. Technically, they should refund me for last year and this year's amount. I did not know how to claim it back. 

topics: billing and invoice - white board charge extra