Whiteboard charge on credit card

Hi @Cindercona thank you for your discussion in the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

Ok, thanks. I will contact billing support.

This happened to me too!!!   I received an email that said my payment method failed (thankfully!!  I had closed that credit card), and I had cancelled my Zoom account months ago.  But if that hadn't happened I wouldn't have known that I was on the 'free trial' for Whiteboard and would eventually be charged.  Why do they do this?!?!?!

This happened to me as well. I am not sure why I was charged last year and this year again after cancelled my zoom subscription and got charged. Technically, they should refund me for last year and this year's amount. I did not know how to claim it back. 

topics: billing and invoice - white board charge extra