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Requesting for a Refund

reinemarie22
Listener

Requesting for a full refund thru gcash or gcredit due to unauthorized purchase of Zoom - One Platform to Connect App. Already requested a refund from Google Play but was denied. I was advised to contact directly the Zoom App developer to ask for a refund. The app is not needed. This is a hard earned money, hoping to get a positive feedback.

2 REPLIES 2

RN
Zoom Moderator
Zoom Moderator

Hey @reinemarie22, interesting! I see you've opened a couple of tickets with our Zoom Billing Support team, and it appears you'll need to cancel and request your subscription through Google Play store. 
 

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Zoom Community Moderator
he/him/his

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shakeelusman23
Listener

Is there any way to pay Zoom via GCash as there is no PayPal option available in our country. Any help will be appreciated.