cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Missing invoice from Pro-account that has vanished

sprechstunde
Newcomer
Newcomer

‎2023-12-07 12:30 PM - edited ‎2023-12-07 12:36 PM

Dear community,

I have to admit that I'm very frustrated with zoom. I purchased a Pro-license on 25 Sep. 2023. I wasn't able to access the account as I couldn't receive the verification code. There was a lot of back and forth with setting up secondary e-mail addresses, etc. When I finally managed to log in, the account had turned into a basic account. I asked the support team to change it to a Pro account. I can prove that I've purchased the pro-license and upon request sent a bank statement of my purchase. Since beginning of November I haven't heard back from the support team.

I need the invoice for my purchase by e-mail AND the account status for my account has to be changed from basic to Pro. What can I do to solve this issue?
 
 
 
0 Likes
0 REPLIES 0