I am trying to cancel a Zoom subscription that is being billed to my personal credit card. The email it is affiliated with is no longer active (company no longer operational) and I don't have the password for neither the email nor the Zoom account affiliated with the email. How do I get this account to stop charging to my card?

I want to get my billing invoice.

I know that I can get my billing invoice through my setting, but My original ZOOM ID was restricted by error code 1003.

So, I cannot log-in my original ZOOM ID and I cannot get my billing invoice.

Please Give my billing invoice....

Hi! We already cancel an add-on that cost 100USD that was charged per month. This add-on was added to the Annual Pro Plan that we paid. Are Zoom still going charge us for this add-on while we have the annual plan? Or are we just done with the charges with the cancellation?

Thanks in advance😁.

It has been THREE weeks and still BASIC and money has left my bank account, I have an email and an invoice showing I paid for a PRO account.  Customer service is and has been zero help with the issue.  Today, another phone call later, I get told to send the email with the invoice to them and they will fix the account.  I get an email after sending them the required/requested invoice a few hours later telling me.....

"Thanks for contacting Zoom Support. It appears this ticket has been closed. If this request still requires assistance or if you have a new issue, visit https://support.zoom.us."

ABSOLUTELY STILL NOT FIXED!!!  And this is not a problem of assigneing a user (however I did try that option as recommended) but the CS reps keep telling me they have no proof I paid for the PRO account - what am I to do to get someone who will fix this!!!!!!???????

I have a basic account and I didn't intend to set up 2FA. Now I cannot find where the Zoom authenticator code is being sent (no hints, no nothing). I cannot find a Recovery Code for the account NO MATTER WHERE I LOOK, and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account. OF COURSE this is not ideal, as I have literally DOZENS of upcoming meetings scheduled through the other account. 

I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account! I have a buttload of meetings coming up and I really need to be able to log in and out of my main account! I do NOT have a 'pro' account but need access to my original basic account STAT. One of my meetings starts in 45 minutes! 

CHECK FOR BOGUS AUTO-RENEWALS. I have a basic pro zoom account. I did not select auto renewal when I switched from monthly payments to a single annual subscription in January 2022. My plan expired on Jan 10th, 2023. I did not receive an auto renewal notice – or any communication from Zoom at all regarding any matter. Zoom is attempting to collect (a lot more than I paid last year) for an annual subscription that was not agreed-to. This is Day 2, and Federal Law requires a 3-day cooling off period. I contacted an agent via online chat to switch to monthly payments instead. The Zoom agent -- "Kennan" --  refused to make any changes until my "unpaid balance" was settled.  Finally I insisted that my account be terminated; he advised that I follow the steps to cancel the subscription. I did. However, Zoom ALLOWS NO CHANGES – INCLUDING CANCELLATION – until all “outstanding charges“ are paid. In other words, my "cancellation" today goes into effect IN **2024** AND NOT NOW.  Zoom's position is that I have 363 days left on an account that I do not want, and that I have to pay for it; Zoom cannot provide proof that I consented to auto-renewal; and Zoom will not discuss anything or allow any changes until I pay money that I did not agree to in the first place. PS. As I was going through the cancellation steps, pop-ups offered a lower rate – that it won’t allow me to use because I "owe money" – and also offered me the option to switch to monthly payments – which it will not allow me to do because of the bogus outstanding invoice. Zoom is hitting my credit card for the money and will keep doing so, per the Terms & Conditions. The REALLY distasteful bit is that I had the agent confirm in writing -- three consecutive times -- that Zoom would make no further attempts to collect the unagreed-to balance, and that there would be no reporting to credit agencies. Also a lie. I have printed the chat. "Billing" responded to my written complaint with "refer to the Terms & Conditions." I AM GETTING RIPPED OFF. 

Hi everyone

Last week, I lost my credit card and cancelled it. The new card has arrived, but I haven't even opened the letter. Meaning, I have not updated any website, or zoom, with my new credit card details.

This morning, my subscription to whiteboard, automatically charged me on the NEW credit card.

How is this even possible?

I never updated Zoom with my credit card details.

I was able to get in touch with support, and they cancelled the subscription (I don't use whiteboard).

But how on earth did they know my new credit card details?  Is there some kind of agreement with banks to pass on subscriptions from one credit card to a new one? I just don't get it.

The invoice clearly has the last 4 digits of my new credit card. It's very weird.

Has anyone else had this experience?

Cheers,

Ronnie